Aftersales Manager

Kream Motor Recruitment; Plymouth; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Private health plan

Brand company vehicle

Job summary

Kream Motor Recruitment in Plymouth seeks an accomplished Aftersales Manager to lead a dealership workshop and service operations. You will drive performance and customer experience, ensuring brand standards are met with energy and strategic focus.

The role requires experience running a main dealer aftersales operation, excellent communication, and the ability to motivate teams while managing budgets and KPIs. A competitive salary package and benefits accompany this position.

Qualifications

• Experience leading a dealership aftersales operation.
• Strong communication and leadership skills.
• Ability to manage budgets and KPIs.
• Proven track record of improving customer service.

Responsibilities

• Manage workshop, front-of-house and parts teams; coaching and mentoring.
• Plan, forecast and deliver on KPIs, brand standards and sales targets.
• Maximise workshop utilisation, profitability and efficiency.
• Manage departmental budgets, planning and forecasting.
• Build professional relationships with department managers.

Skills

Leadership

Coaching

Forecasting

Budget management

Customer service

Tools

CRM software

Job description

We are currently recruiting an exceptional AFTERSALES MANAGER to lead a Workshop facility representing a fabulous brand.

This Plymouth-based dealership is part of a privately owned dealer group that operates businesses in Devon. The customer experience is of paramount importance, you will be leading from the front to ensure every customer consistently receives the highest quality service.

Your key responsibilities will extend to:

• Workshop, front-of-house, and parts teams – managing, coaching and mentoring each member to perform at their optimum.
• Planning, forecasting, and delivering on all KPi’s, brand standards and sales targets.
• Maximising workshop utilisation, profitability, and efficiency.
• Managing the departmental budgets, planning, and forecasting.
• Building healthy professional relationships with department managers, cohesively working together to the benefit of the entire business.

This is a challenging, demanding and ultimately very rewarding role that requires a seasoned Aftersales Management professional. Therefore, experience running a main dealer aftersales operation is essential. The successful candidate will have plenty of energy, self-motivation and infectious enthusiasm. You’ll be able to think logically under pressure and possess great communication skills.

You will have the skill and talent take the department forward, delivering on the KPI’s and brand standards.

On offer is a competitive salary package, accompanied by additional benefits such as the company’s private health plan and a brand company vehicle.

“I have found Kream Recruitment extremely helpful and professional, we have fulfilled several vacancies over the years with Kream‘s support securing candidates who have gone on to have successful careers”