Aftersales Manager

Group 1 Automotive UK; Leicester; On-site; GBP 35,000 - 65,000; Full time

Job summary

Join a forward-thinking company as an Aftersales Manager, leading a dedicated team in a customer-focused environment. You'll have the opportunity to drive efficiency and profitability while maintaining high standards of service. With a commitment to employee well-being and development, this role offers a chance to make a real impact. Enjoy a range of benefits, including generous leave, retail discounts, and a supportive work culture. If you're passionate about delivering exceptional experiences and eager to grow, this is the perfect opportunity for you.

Benefits

33 days annual leave

Exclusive retail discounts

Discounts on cars and servicing

Company pension scheme

Family-friendly policies

Cycle-to-work scheme

Dedicated wellbeing support

24/7 healthcare access

Paid volunteer day

Training and development opportunities

Qualifications

• Experience in a managerial role in a customer-oriented department.
• Ability to develop and monitor budgets effectively.

Responsibilities

• Meet KPIs and targets for service and parts departments.
• Enhance customer satisfaction while maintaining profitability.
• Control costs, stock, and budget rigorously.

Skills

Management Experience

Customer Focus

Budget Development

Communication Skills

Negotiation Skills

Understanding of FCA Regulations

Target Driven

Job description

Aftersales Manager - Mercedes-Benz Leicester

Want to be the best you can be? It's what drives us too.

Supporting and leading the Aftersales department as an Aftersales Manager, you’ll be a consistent role model for the whole department, working to maximise efficiency and profitability.

You’ll be able to use your knowledge and experience to have a real impact on the business. By keeping standards high, you’ll find the freedom to build a team you can be proud of.

What We Can Offer You

• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle-to-work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurance with the option to increase cover
• We’re open to flexible working options - just ask
  
  

What You’ll Do Day To Day

• Meet key performance indicators and targets for the service and parts departments
• Look for opportunities to increase efficiency of the Aftersales operation
• Take actions to sustain, retain and enhance levels of customer satisfaction, whilst sustaining profitability
• Work with your team to develop understanding and implementation of a customer focussed environment, setting clear targets for the team
• Respond promptly to any customer complaints and ensure timely and correct resolution
• Maintain rigorous control of costs, stock and budget
• Ensure warranty procedures are followed correctly to ensure prompt recovery of monies due
  
  

Helpful Skills And Qualifications

Don’t worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you.

• Previous experience in managerial role in a customer-oriented department
• Ability to develop and monitor budgets
• Previous experience in a target driven role
• An understanding of marketing processes and development of pricing strategies
• Up to date knowledge of vehicle and consumer legislation, trade practices and FCA regulations and duties
• A customer focused approach
• Excellent communication skills - with ability to negotiate and influence
  
  

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all that we do.

Respect - Integrity - Transparency - Teamwork - Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.