Aftersales Manager

JR United Kingdom; Greater London; On-site; GBP 52,000 - 75,000; Full time

Job summary

An amazing opportunity with a top-rated company awaits an experienced Aftersales Manager. In this pivotal role, you will lead a dynamic team, ensuring exceptional customer service while driving profitability and productivity. Your leadership will inspire a culture of excellence, innovation, and continuous improvement. With generous rewards, structured training, and development opportunities, this position offers a chance to make a significant impact in a fast-paced environment. If you are enthusiastic and self-motivated, this role is perfect for you!

Benefits

33 days annual leave

Pension Scheme & Life Assurance

Employee vehicle purchase scheme

Discount on Service, Bodyshop and Parts

1 day volunteer for charity

Cycle to work purchase scheme

Access to Perks at Work discount website

Qualifications

• Proven history of team leadership and managing in a fast-paced environment.
• Self-motivated and dedicated with a full and valid driving license.

Responsibilities

• Manage the dealership Aftersales team and ensure all targets are met.
• Deliver exceptional customer service and identify new business opportunities.
• Monitor sales activity and agree on actions to improve performance.

Skills

Team Leadership

Customer Service

Sales Management

Problem Solving

Innovation

Education

Minimum 3 years of experience as an Aftersales Manager

Job description

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Salary: From £52,000 basic salary (depending on experience) + Bonus (OTE Up to 75k) + Company Car + Benefits

Full Time and Permanent

An amazing opportunity with one of the top 25 Sunday Times bests big companies to work for.

We have a great opportunity for an experienced Aftersales Manager who will be responsible for the Service Department within our client’s Dagenham Transit Dealership and ensure that volume and profit targets are met.

The successful candidate will maximise productivity and identify new opportunities to innovate and improve all aspects of the business. The successful candidate will closely oversee sales activity by reviewing performance with the team and agree actions required to improve sales. We are looking for someone who is enthusiastic, self-motivated and has the ability to motivate and support others in a fast paced environment.

Job Purpose:

To drive the standard in customer care and achieve agreed financial targets, through the effective management of the resources of the service team.

You’ll be responsible for ensuring profit and volume targets are met and managing processes and systems in line with Company and Brand Dealer standards. You’ll demonstrate our client's Purpose, Principles, and Ambition (PPA) in all dealings with colleagues, customers, and prospects.

Key Responsibilities and Accountabilities:

• Management of a dealership Aftersales team, with responsibility for meeting all internal and external measures
• Deliver exceptional customer service to a wide range of customers, by identifying, meeting, and exceeding their expectations.
• Manage the performance of a team of Service Advisers to deliver profitable, customer-focused service.
• Manage all opportunities to deliver value-added sales.
• Work with internal and external stakeholders to meet all customer service indices in line with our client's PPA.
• Maximize productivity and meet income targets.
• Identify new opportunities to innovate and improve all aspects of the business.
• Balance the complexities of resource allocation, including parts and labour.
• To work effectively with a diverse workforce with evidence of managing in a pressured and complex environment.
• Closely monitor and control sales activity by reviewing performance with individuals and agreeing on action required to improve sales

About you:

• Self-motivated, dedicated, and determined
• Someone who is enthusiastic, and can motivate and support others in a fast-paced environment
• Have a proven history of team leadership
• Have a minimum of 3 years of experience as an Aftersales Manager
• Full and Valid driving licence

Together there are generous rewards and a structured approach to training and development, plus opportunities to progress.

In addition to receiving a competitive salary, for the right candidate this position will offer:

• 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
• Pension Scheme & Life Assurance
• Employee vehicle purchase scheme
• Discount on Service, Bodyshop and Parts
• 1 day each year volunteer for a charity of your choice
• Cycle to work purchase scheme
• Access to Perks at Work discount website

To apply for this exciting role please submit your full and up to date CV to Scott Tate at Pybus Recruitment