Aftersales Manager

Tapp Recruit Ltd; England; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an experienced Aftersales Manager to lead their Service Department in Worthing. This role demands a strong track record in management within a main dealer environment, focusing on customer care and team motivation. You will be responsible for overseeing financial KPIs and ensuring a high level of service delivery. If you possess excellent communication skills and a commitment to customer satisfaction, this opportunity could be the perfect fit for you. Join a dynamic team and make a significant impact in a customer-focused environment.

Qualifications

• Experience managing a Service Department with strong customer care focus.
• Ability to understand and apply financial KPIs effectively.

Responsibilities

• Lead the Service Department ensuring high customer satisfaction.
• Manage financial KPIs and motivate team members.

Skills

Management Skills

Customer Care

Communication Skills

Self-Motivation

Work Under Pressure

Education

GCSE Grade C or above in English and Maths

City and Guilds in Motor Vehicle Technology

National Craft Certificate

NVQ/SVQ levels 2 and 3 in Customer Service

Management Qualification Btec/Business Management Diploma

Tools

Word Processing

Excel

Warranty Administration Systems

Job description

We are looking for an experienced Aftersales Manager for our client in Worthing. If you have a record of success working in a main dealer enviroment with strong management and people skills this could be a great opportunity for you.

QUALIFICATIONS

Essential

GCSE Grade C or above in English and Maths or equivalent

City and Guilds in Motor Vehicle Technology or equivalent

Desirable

National Craft Certificate or Equivalent

NVQ/SVQ levels 2 and 3 in Customer Service or equivalent

Management Qualification Btec/Business Management Diploma

ATTAINMENTS/COMPETENCIES

Essential

Ability and skills to deal with the overall management of the Service Department

Good understanding of all Financial KPI s of Service.

A good level of appropriate training which relates to the Service Managers role

Desirable

Knowledge of and ability to apply vehicle service/parts and warranty processes

Word processing/Excel skills

Knowledge of warranty administration systems

SKILLS REQUIRED

Essential

Good oral and written communication skills

Ability to work in a customer focused manner

Can lead by example and is totally focused on providing a high level of Customer Care

Able to motivate and lead others to perform in all aspects of their role

Smart and professional presentation at all times

Desirable

Self–prioritise workload according to the business needs

SPECIAL APPTITUDES

Essential

Self motivated and able to work under pressure

Commitment to the clients aims and objectives

Totally customer focused.

If this is the role for you please apply below and we look forward to catching up on the opportunity very soon.