Aftersales Manager

Lloyd Motor Group; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

Lloyd Motor Group is seeking an Aftersales Manager for their prestigious BMW/MINI retailer in Newcastle. The role involves leading the service and parts departments to enhance customer satisfaction while managing the team effectively. Ideal candidates should possess strong leadership, communication skills, and a proven track record in aftersales service. The position offers a competitive OTE salary of up to £80,000, along with company benefits, including 30 days of holiday and a company car.

Benefits

30 days holiday a year, plus an extra day off on your birthday

Cycle to work scheme

Free flu jabs

Life Cover

Internal and manufacturer training

Qualifications

• Proven management skills with commercial and marketing acumen.
• Strong leadership and people management skills under pressure.
• Track record of high achievement in aftersales/service.

Responsibilities

• Drive the business forward and maximize customer satisfaction levels.
• Monitor and control costs in line with the business plan.
• Direct and control service department staff activities.

Skills

Leadership

Communication

Organisational Skills

Customer Service

Time Management

Attention to detail

Education

Full UK driving license

Job description

Lloyd Motor Group have a great opportunity for an Aftersales Manager to join their management team and lead the service and parts department at their prestigious and industry leading BMW/MINI retailer in Newcastle.

Salary: Basic Salary with OTE of up to £80,000
Hours: 42.5 hours per week
Company Car: A company car is also included as part of the benefits package for this role.

About the role:

As the Aftersales Manager you will be required to drive the business forward and maximise customer satisfaction levels in excess of the manufacturers’ national average whilst motivating and managing the team. You will be able to demonstrate that you share our company values and possess strong leadership, communication and organisational skills. You will be responsible for monitoring and controlling costs in line with the business plan whilst maintaining quality standards. As well as ensuring accurate collection and recording of customer data in line with the standards.

You will also be required:

• To ensure the service department provides the best possible service to the customers and achieves agreed profits and retention levels.
• To organise, direct and control the activities of service department staff to achieve plans and budgets, ensuring optimum use of all material, financial and personnel resources.
• To contribute to the development of all operating and administrative policies and procedures to ensure the achievement of all tasks smoothly and in a timely manner.

For this role, we are looking for an individual who can demonstrate the following skills and attributes:

• Proven management skills together with commercial and marketing acumen to achieve the budgeted results and future growth.
• Must have strong leadership and people management skills with the ability to work well under pressure.
• Possess a track record of high achievement within the aftersales/service arena.
• Able to fully exploit all opportunities available.
• Ability to work alongside a strong company management team is essential.
• Possess good judgement and ability to act with discretion, diplomacy and tact.
• Proven high level of customer satisfaction, as well as planning, controlling and monitoring processes in customer services area.
• Excellent customer service skills with an outstanding commitment, attitude and passion for providing the best possible standard of customer service.
• A commitment to maintain standards of performance of the service team through effective coaching and performance management.
• An enthusiastic, dynamic and team orientated personality that offers help and support to others.
• Willingness to learn and develop and keep up to date with complex/ technical/product information.
• Full UK driving license

Company Benefits:

• 30 days holiday a year (inclusive of Bank Holidays), plus an extra day off on your birthday.
• Cycle to work scheme.
• Free flu jabs.
• Life Cover.
• Internal and manufacturer training.

About Lloyd Motor Group:

Founded in 1976, Lloyd Motor Group is one of the UK's largest family-run car retailer groups, with 38 retailers across Northern England and Southern Scotland. Representing prestigious brands like BMW, MINI, Land Rover, BYD, Volvo, Kia, Volkswagen, Skoda, INEOS, Honda motorcycles and BMW Motorrad, we've built our reputation on exceptional customer service delivered with a professional yet personal touch. Join our passionate team and you'll find a supportive culture that values your contribution, invests in your development, and empowers you to grow while making a real difference in a company where people are our greatest asset.

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Benefits of Working With Us

Medicash healthcare cash plan is available for all colleagues.

Holidays

30 days of holiday a year. Plus an extra day off on your birthday.

Retail Discount Scheme

Highstreet discounts and cashback opportunities.

Refer a Friend Scheme

Colleague incentive of £500 for recommending great people to join us.

Great Facilities

We take pride in our state-of-the-art working environments and facilities.

Staff Parking

Free staff parking at the majority of our sites or subsidised parking.

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