Customer Support Specialist

Adecco; United Kingdom; Remote; GBP 60,000 - 72,000; Full time

Job summary

A leading company is seeking a Community Support Manager to join their team remotely in the UK. You will be responsible for managing incoming support requests, collaborating with the community, and driving improvements across tools and communications. Ideal candidates will have strong customer service skills, flexibility in working hours, and a passion for community support. This role offers a competitive salary and the opportunity to shape the future of mapping technologies.

Qualifications

• Experience in a Customer Service function.
• Strong written and verbal communication skills.
• Experience working remotely in a globally distributed team.

Responsibilities

• Respond to incoming support requests across various channels.
• Update help documentation for community.
• Prepare and present reports on support metrics.

Skills

Customer Service

Communication

Flexibility

Problem Solving

Community Management

Tools

Customer Support Systems

Job description

Direct message the job poster from Adecco

Recruiting for tech giants connecting the brightest minds to the best companies

Job Title: Community Support Manager

Location: Remote (Must be based in the UK)

Remuneration: Up to £61,000 annually

Responsibilities:

• Respond timely and effectively to incoming support requests across various channels.
• Communicate issues and opportunities received via support channels to the rest of the team.
• Utilise external and internal task tracking tools to categorise the most significant issues affecting our community.
• Highlight feature requests and future product improvements through task tracking tools.
• Review and iterate upon our issue tracking dashboards for better clarity.
• Prepare and present reports that shed light on support system metrics and commonly reported issues.
• Update help documentation for our community to find clear answers promptly.
• Identify opportunities for improvements across our apps, website, tools, and communications.
• Support campaigns by collaborating with our Community team to help new users get started.
• Assist with marketing campaigns and communication efforts when required.
• Willing to travel up to once a quarter within the United States to meet with team members and community partners. ️

Minimum Qualifications:

• Experience in a Customer Service function.
• Strong written and verbal communication skills in English.
• Flexibility with working hours for early morning calls with Europe or late afternoon calls with North America.
• A self-starter attitude and a willingness to find solutions to ambiguous problems.
• Experience working with customer support systems.
• Knowledge of OpenStreetMap and its contributing community.
• Experience working remotely in a globally distributed team.
• Community management experience is highly valued.

Join us in shaping the future of mapping technologies! If you're passionate about community support and eager to make an impact, we want to hear from you!

Apply now and help us empower a diverse community to achieve their mapping goals!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology and Customer Service

• Industries

  Technology, Information and Media

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