Aftersales Manager

Thurlow Nunn; Corby; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Company car

Performance-based bonus

31 days annual leave

Pension scheme

Life assurance

RAC breakdown cover

Cycle to work

Discounts on vehicles

Aftersales discounts

Health and wellbeing support

Free refreshments

Employee discounts

Referral incentive

EAP

Job summary

Thurlow Nunn is seeking an experienced Aftersales Manager to lead our Corby branch's Service/Parts Department and maximise profitability while delivering outstanding customer satisfaction.

You will coach the team, monitor financial performance and KPIs, and manage WIP and bookings daily. A proven background in a busy service environment and a full UK driving licence are essential.

Qualifications

• Proven experience managing a successful Service Department.
• Excellent interpersonal skills with ability to build relationships.
• Strong leadership, communication and negotiation skills.

Responsibilities

• Lead and inspire the Service/Parts team to deliver an exceptional customer experience.
• Drive department profitability and efficiency through proactive performance management.
• Review accounts, operating controls, and KPIs, taking remedial action where required.
• Monitor WIP and forward bookings daily, analysing variances and implementing action plans.
• Maintain high standards of customer satisfaction and retention.
• Ensure compliance with company and manufacturer standards at all times.

Skills

Leadership

Communication

Negotiation

Coaching

Driving licence (UK)

Tools

Microsoft Office

Job description

We are seeking an experienced Aftersales Manager to lead our Service/Parts Department at our Corby branch. This is a key leadership role focused on maximising departmental profitability while delivering outstanding customer satisfaction.

As Aftersales Manager, you will motivate, develop, and coach the Service/Parts team to achieve exceptional performance. You’ll take ownership of departmental results, regularly reviewing financial performance, operating controls, and key metrics to ensure targets are met. You will also monitor the WIP and advanced bookings daily, identifying any variances against budget and implementing effective action plans to address shortfalls.

This position requires previous success in managing a busy, fast-paced Service Department, with the ability to combine commercial acumen and strong leadership to deliver consistent results.

Key Responsibilities

• Lead and inspire the Service team to deliver an exceptional customer experience.
• Drive department profitability and efficiency through proactive performance management.
• Review accounts, operating controls, and KPIs, taking remedial action where required.
• Monitor WIP and forward bookings daily, analysing variances and implementing action plans.
• Maintain high standards of customer satisfaction and retention.
• Ensure compliance with company and manufacturer standards at all times.

About You

• Proven experience managing a successful Service Department.
• Excellent interpersonal skills with the ability to build and maintain strong relationships.
• Strong communication, leadership, and negotiation skills.
• Target-driven, with a passion for achieving and exceeding objectives.
• Competent in Microsoft Office applications.
• Flexible approach with the ability to work extended hours when required.
• Full UK driving licence.

Our Values

As a family-owned business, we are guided by our core values: Professional, Trust, Respect, Caring, and Together . We expect every member of our team to uphold these values in everything they do.

What We Offer

• Competitive salary plus uncapped bonus scheme (OTE £60,000.00)
• Company car
• Performance-based bonus scheme
• Supportive, family-oriented working environment

Why Work For Us?

Thurlow Nunn is part of the Thurlow Nunn Group, a family-owned and managed, people-driven business which has been established for over 150 years. The Thurlow Nunn Group has a team of over 600 employees, within the automotive and agricultural industries, across 20 sites throughout Norfolk, Suffolk, Cambridgeshire, Buckinghamshire, Northamptonshire and Bedfordshire.

Whether your passion is sales, aftersales, customer service or another area, what's really important for us is that you are able to represent our family values of: Professional, Trust, Respect, Caring and Together, every day.

If you take great pride in delivering exceptional customer service and would love to be a member of a dedicated, friendly team, then Thurlow Nunn would be a great place for you to work.

£40,000 plus uncapped bonus scheme (OTE £60,000.00)

Hours

47 hours per week, Monday to Friday, 8.00am to 6.00pm, 1 in 2 Saturdays 8.00am to 12.00pm

• Company vehicle
• 31 days annual leave (including bank holidays)
• Pension scheme
• Life assurance
• Free RAC breakdown cover
• Cycle to work purchase scheme
• Preferential parts, service and labour rates
• Discounts on new and used vehicles
• Aftersales discounts
• Access to health and wellbeing support services
• Free refreshments
• Employee discount platform
• Recruitment Referral Incentive Scheme
• Employee Assistance Programme (EAP)