Aftersales Manager

TrustFord; Glasgow; On-site; GBP 55,000 - 75,000; Full time

Job summary

TrustFord is seeking an experienced Aftersales Manager to lead the Service Department at a franchised dealership in the UK. You will drive volume, profitability and productivity while reviewing sales performance and motivating a large team across service, parts and workshop operations.

The role requires enthusiasm, self-motivation and the ability to develop and support colleagues in a fast-paced environment.

Qualifications

• Self-motivated and tenacious with a proactive approach.
• Proven experience leading an Aftersales operation in a franchised/main dealer environment.
• Track record of achieving Aftersales KPIs such as customer satisfaction, productivity and profitability.

Responsibilities

• Oversee Service Department performance and profitability.
• Monitor and review workshop and service KPIs with the team.
• Identify opportunities to innovate and improve all aspects of the business.

Skills

Self-motivation

Team leadership

Results-driven

Job description

We enjoy working together and can always rely on each other’s support.

We like the people we work with and respect how good they are at their jobs. We’re all part of a big network with lots of opportunity, but each location also has its own thriving family, built on co-operation and openness. You’ll be part of a great team who will always support you, and make sure you feel fully informed about the direction of the business and your role in it.

We have a great opportunity for an experienced Aftersales Manager to join us. You will be responsible for the Service Department at our Dealership and ensure that volume and profit targets are met. The successful candidate will maximise productivity and identify new opportunities to innovate and improve all aspects of the business. The successful candidate will closely oversee sales activity by reviewing performance with the team and agree actions required to improve sales. We are looking for someone who is enthusiastic, self motivated and has the ability to motivate and support others in a fast paced environment.

Join us as part of our 3,000 strong team across the UK, and you can rest assured that we'll invest in your development, your rewards and your future. So, if you think you can make a difference and motivate other team members to achieve their business goals, then this could be the role for you.

• Are you self-motivated, dedicated and tenacious?
• Do you have proven experience managing an Aftersales operation within a franchised/main dealer environment?
• Do you have a proven track record of delivering strong Aftersales KPIs, including customer satisfaction, productivity, profitability and manufacturer standards?
• Do you have demonstrable experience leading and developing a large team across Service, Parts and Workshop operations, with responsibility for departmental performance and profitability?

In addition to receiving a competitive salary, for the right candidate this position will offer:

• 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
• Pension Scheme & Life Assurance
• Company Car
• Ford Privilege vehicle purchase scheme
• Discount on Service, Bodyshop and Parts
• 1 day each year to volunteer for a charity of your choice
• Cycle to work purchase scheme
• Access to Perks at Work discount website

For your first 5 days in the business, you’ll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about our business before you start your new role.

Our PPA is what makes TrustFord. Our Network Groups support us in allowing for every colleague to respect and care for one another no matter what... be it your race, ability, gender, or who you love. This helps us to develop inclusive and diverse teams, truly representative of the communities that we operate in. We welcome applications from everyone. We work with our colleague network Groups - including our Race, LGBTQ+, Disability and Gender Networks to increase the number of applications we receive from different backgrounds.

TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role.

All offers of employment are subject to a background check.

We advertise our vacancies to attract candidates and not agency suppliers. If we need agency assistance then we will contact agencies from our Preferred Supplier List. Any speculative CVs we receive will not be accepted as an introduction.