Service Manager

Pybus Recruitment; Southgate; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

33 days annual leave including bankhol

Retail and lifestyle discounts

Vehicle purchase and servicingDiscount

Company pension scheme

Family-friendly policies

Access to healthcare professionals

Share purchase opportunities (where)

Ongoing training and developmentOpport

Life assurance cover

Flexible working options may be avail

Job summary

Pybus Recruitment is recruiting for a Service Manager on behalf of an automotive retailer in Southgate/New Southgate. You will lead the aftersales operation, overseeing Parts, Vehicle Technicians and Service Advisors, and report into the Aftersales Manager.

You will need strong communication and organisational skills, with a focus on delivering outstanding customer experiences and driving business performance. The role offers career development within a successful automotive group.

Qualifications

• Previous experience within the automotive industry
• Strong understanding of aftersales operations and the motor trade
• Proven ability to influence, motivate and manage teams effectively
• Methodical and organised approach to workload management
• Ability to prioritise tasks and consistently meet deadlines
• Strong commercial awareness and customer service focus

Responsibilities

• Manage the aftersales teams including Parts, Vehicle Technicians and Service Advisors
• Coach, develop and motivate team members
• Monitor performance against agreed targets and budgets
• Analyse operational performance and identify areas for improvement
• Implement processes and strategies to maximise customer satisfaction and profitability
• Ensure the highest standards of service delivery are maintained

Skills

Automotive industry

Aftersales operations

Team leadership

Budget management

Customer focus

Communication skills

Organisational skills

Deadline driven

Job description

Want to be the best you can be? It's what drives us too.

Pybus Recruitment is currently recruiting for an Service Manager on behalf of an automotive retailer in New Southgate, this could be an experienced Manager or an Assistant looking for a new challenge.

Working within the aftersales department, you will play a key role in the dealership, leading the service and parts operation while delivering an outstanding customer experience reporting into the Aftersales Manager. You will possess excellent communication and organisational skills and be confident dealing with customers and colleagues both face-to-face and over the phone.

This is an excellent opportunity to join a successful automotive business where you can develop your career and make a significant impact on the performance of the aftersales operation.

What You'll Do Day to Day

• Manage the aftersales teams including Parts, Vehicle Technicians and Service Advisors
• Coach, develop and motivate team members
• Monitor performance against agreed targets and budgets
• Analyse operational performance and identify areas for improvement
• Implement processes and strategies to maximise customer satisfaction and profitability
• Ensure the highest standards of service delivery are maintained

Helpful Skills and Qualifications

Don't worry about ticking off every single skill. If you're passionate about delivering exceptional customer experiences and leading successful teams, we'd love to hear from you.

• Previous experience within the automotive industry
• Strong understanding of aftersales operations and the motor trade
• Proven ability to influence, motivate and manage teams effectively
• Methodical and organised approach to workload management
• Ability to prioritise tasks and consistently meet deadlines
• Strong commercial awareness and customer service focus

We value diversity and believe it strengthens our team. If you don't meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

About the Opportunity

This role offers the chance to join a well-established automotive retailer. You will be responsible for leading a successful aftersales operation, driving customer satisfaction, team development, and business performance.

Core Values

We are looking for individuals who demonstrate:

These values underpin everything we do, from customer interactions and business operations to supporting colleagues and engaging with the wider community.

Requirements

• Previous experience within the automotive industry
• Strong understanding of aftersales operations and the motor trade
• Proven ability to influence, motivate and manage teams effectively
• Methodical and organised approach to workload management
• Ability to prioritise tasks and consistently meet deadlines
• Strong commercial awareness and customer service focus
• 33 days annual leave including bank holidays
• Retail and lifestyle discounts
• Vehicle purchase and servicing discounts
• Company pension scheme
• Family-friendly policies
• Access to healthcare professionals
• Share purchase opportunities (where applicable)
• Ongoing training and development opportunities
• Life assurance cover
• Flexible working options may be available