Aftersales Manager

Octane Recruitment; Norwich; On-site; GBP 50,000 - 96,000; Full time

Benefits offered by this job

33 days annual leave

Pension and Life Assurance

Discounts on vehicles, servicing and :

24/7 healthcare and wellbeing support

Company share purchase plan

Volunteer day

Cycle to Work scheme

Training and development

Family-friendly policies and flexible

Job summary

Octane Recruitment is recruiting an Aftersales Manager for a large Norwich operation. The role leads a multi-brand prestige Aftersales team of around 40 staff, overseeing a 24-ramp workshop, parts department and SMART repair facility. You will drive profitability, customer satisfaction and performance across the service, workshop and parts teams.

The ideal candidate has proven Aftersales leadership in a car dealership environment, with full UK driving licence and right to work in the UK.

Qualifications

• Proven experience managing a large Aftersales/Service/Workshop team.
• Full UK Driving Licence.
• Right to work in the UK.
• Main dealership experience; prestige or multi-brand experience advantageous.

Responsibilities

• Lead the complete Aftersales operation across multiple prestige brands.
• Manage, motivate and develop a team of approximately 40 employees.
• Drive Aftersales performance, profitability and customer satisfaction.
• Oversee a 24-ramp workshop, large Parts Department and onsite SMART repair facility.
• Monitor departmental KPIs, productivity, efficiency and financial performance.
• Develop Service, Workshop and Parts teams to achieve operational targets.
• Maintain excellent manufacturer, compliance and customer service standards.

Skills

Team leadership

People management

Commercial awareness

KPI analysis

Customer satisfaction

Profitability focus

Job description

Aftersales Manager – Norwich

We are recruiting for an experienced Aftersales Manager, Service Manager or Automotive Aftersales Manager to lead a large multi-department Aftersales operation in Norwich. Applicants must have proven experience successfully managing a sizeable automotive Aftersales, Service or Workshop team, hold a Full UK Driving Licence and have the right to work in the UK. Main dealership experience is required, with prestige or multi‑brand experience advantageous.

Location: Norwich

Salary: £50,000 basic | OTE: £81,200 | Potential earnings up to £96,200 at 125% of target

Hours: Monday to Friday, 8:00am–6:00pm | No weekends

Team: Approximately 40 staff

Reference:31231

Benefits / Why Apply?

• £81,200 OTE with potential earnings up to £96,200
• Monday to Friday – no weekends
• Lead an established team of approximately 40 staff
• Large 24‑ramp workshop
• Multi‑brand prestige operation
• 33 days annual leave including bank holidays
• Company pension and Life Assurance
• Discounts on vehicles, servicing and retail
• 24/7 healthcare and wellbeing support
• Company share purchase plan
• Paid volunteering day
• Cycle to Work scheme
• Ongoing training and development
• Family‑friendly policies and flexible working options

Aftersales Manager Role

• Lead the complete Aftersales operation across multiple prestige brands
• Manage, motivate and develop a team of approximately 40 employees
• Drive Aftersales performance, profitability and customer satisfaction
• Oversee a 24‑ramp workshop, large Parts Department and onsite SMART repair facility
• Monitor departmental KPIs, productivity, efficiency and financial performance
• Develop Service, Workshop and Parts teams to achieve operational targets
• Maintain excellent manufacturer, compliance and customer service standards

Aftersales Manager Requirements

• Previous experience as an Aftersales Manager, Service Manager or senior automotive Aftersales leader
• Proven experience successfully managing and developing a large team
• Strong commercial understanding of Service, Workshop and Parts operations
• Ability to drive performance, profitability and customer satisfaction
• Energetic, visible leadership style with strong people‑management skills
• Main dealership experience
• Full UK Driving Licence
• Right to work in the UK