Aftersales Manager

Allscreens Nationwide Ltd; Norwich; On-site; GBP 50,000 - 81,000; Full time

Job summary

Allscreens Nationwide Ltd in Norwich is seeking an experienced Aftersales Manager to oversee operations at our Norwich location. This role leads a large, multi-department team in a well-established motor trade environment, focusing on service, parts and warranty excellence.

You will drive customer satisfaction, profitability, and KPI performance while implementing efficient processes across the departments.

Qualifications

• Proven experience as an Aftersales Manager within the automotive industry.
• Strong leadership to motivate a team of 35 staff.
• Excellent understanding of service, parts and warranty operations.
• Knowledge of dealership KPIs and continuous improvement.
• Professional approach with strong organizational skills.

Responsibilities

• Manage day-to-day operations of service, parts and warranty departments.
• Oversee a team of about 35 staff including workshop technicians and support.
• Ensure high levels of customer satisfaction and operational efficiency.
• Drive department profitability while meeting KPIs.
• Implement processes to optimise workflow and service delivery.
• Monitor KPIs and develop improvement strategies.

Skills

Leadership

Automotive knowledge

Team management

KPI awareness

Job description

We are representing a reputable dealership seeking an experienced Aftersales Manager to oversee operations at their Norwich location. This is an excellent opportunity for a dedicated professional looking to advance their career within a well-established motor trade environment. The Aftersales Manager role offers a challenging yet rewarding environment, leading a large team across multiple departments and ensuring operational excellence.

Benefits for the successful Aftersales Manager:

• - Competitive basic salary of £50,000 per annum
• - Potential OTE of up to £81,200 annually
• - Monday to Friday working pattern, 8am to 6pm, with no weekend work
• - Opportunity to lead and develop a team of 35 staff across service, parts, and warranty departments
• - Work within a well-established and supportive dealership environment
• - Chance to enhance management skills within a dynamic automotive setting
• - Be part of a forward-thinking organisation committed to quality and service excellence

Duties of the Aftersales Manager:

• - Managing day-to-day operations of the service, parts, and warranty departments
• - Overseeing a team of approximately 35 staff, including workshop technicians and support personnel
• - Ensuring high levels of customer satisfaction and operational efficiency
• - Driving department profitability while meeting key performance indicators
• - Implementing effective processes to optimise workflow, service delivery, and team performance
• - Monitoring KPIs and developing strategies to improve departmental outcomes

Requirements:

• - Proven experience as an Aftersales Manager within the automotive industry
• - Strong leadership qualities with the ability to motivate large teams
• - Excellent understanding of service, parts, and warranty operations
• - Knowledge of dealership KPIs and continual performance improvement
• - Professional approach coupled with exceptional organisational skills
• - Ability to manage multiple tasks effectively in a fast-paced environment

If you are eager to take on a challenging and rewarding role as an Aftersales Manager and want to join a thriving dealership, we would love to hear from you.