Aftersales Manager

Stellantis &You; Birmingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

Stellantis &You is seeking an Aftersales Manager to enhance customer service and team performance in Birmingham. This role involves leading a dynamic team, optimizing operational processes, and ensuring compliance with industry standards, all while delivering exceptional customer experiences.

Benefits

Company Car Scheme

Pension Contribution up to 7%

Annual Leave of 22 days, increasing to 26

Exclusive Discounts on Cars and Services

Employee Assistance Programme

Training Opportunities

Qualifications

• Previous experience in a busy dealership environment.
• Strong leadership skills to develop team performance.
• Ability to adopt new digital systems.

Responsibilities

• Drive performance of the workshop technician team.
• Lead customer-facing team to maximize upsell.
• Ensure compliance with financial processes and regulations.

Skills

Customer Service

Team Leadership

Performance Management

Job description

Manufacturer owned dealership opportunity

We are looking for an Aftersalesprofessional with a passion for providing excellent customer service and developing a team that delivers commercial success!

To excel in this role you need to have previous experience working in a busy dealership environment.

Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.

Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.

Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!

• Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.

• Pension: Benefit from a generous employer pension contribution of up to 7%.

• Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.

• Single Private Medical

• Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.

• Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.

• Employee Assistance Programme: Prioritize your wellbeing with access to counselling, practical information, and digital resources.

• Occupational Health: We're committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis &You UK employees.

• Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.

• Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.

• Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.

• Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.

Role Description:

• Drive performance of the workshop technician team to maximise efficiency, sold hours and first time fix.
• Lead the behaviour of the Customer facing team to maximise upsell whilst maintaining exception customer service.
• Adopt new digital systems and processes as part of our digitalisation strategy
• Developtheskills, knowledge and career progression of team members.
• Optimiseoperational processes within the Customer Journey, such as Vehicle Health Checks.
• Ensure Compliancewith group financial processes, DVSA MOT and relevant Health & Safety regulations.
• Make an impact across the department and whole dealership.

A day in the life:

The beauty of the role of an Aftersales Manager lies in its dynamic nature; no two days are ever the same. Each day brings a unique mix of tasks and a diverse array of customers, keeping the job both challenging and exciting. Daily, I monitor several Key Performance Indicators (KPIs) that offer insights into our performance and ensure we're on track with our short, medium and long termgoals.

My ultimate aim is to streamline our customer processing, ensuring it is timely and hassle-free, thereby earning excellent feedback and justifying a fair price for our services. This requires a blend of efficiency and customer satisfaction, which are at the heart of everything we do.

Beyond the numbers, my day revolves around steering the department towards success. This involves leading by example and fostering a supportive environment where every team member feels valued and confident in their roles. I am dedicated to ensuring that no staff member feels overwhelmed or lost, as a cohesive and motivated team is essential for achieving our objectives. This combination of strategic oversight and personal leadership is what makes the role both fulfilling and impactful.

Let's Work Together:

Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth andrecognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive basic salary and performance bonus.

An exciting new opportunity has come up here at DEALERSHIP.This is a great opportunity for you to become a key member of our dealership team.

As an Aftersales Manager you will engage your team to deliver the required commercial result and exceptional customer service

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Benefits of a career with Stellantis &You UK

We consider Stellantis &You UK to be more than just a workplace; it's a platform for building a successful career. We offer a diverse range of benefits to support your personal well-being:

• Company car scheme - up to two vehicles
• Up to 7 % Employer Pension Contribution
• Annual Leave - 22 days increasing to 26 with continued service, plus bank holidays
• Exclusive retail discounts - through our Rewards Apps
• Enhanced Maternity, Paternity and Adoption Leave
• Employee Assistance Program

Get in touch

We are available Mon – Fri: 8am – 6pm and Sat 8.30am – 12.30pm