Aftersales Installations Manager - Kitchen

Reed; Neath; Presencial; GBP 35.000 - 45.000; Jornada completa

Descripción de la vacante

Reed, near Swansea, is seeking an experienced Installations Manager to support customers after their kitchen installation and resolve issues quickly. This office-based role offers a fast-paced environment with a friendly team and plenty of responsibility.

You will manage aftersales enquiries, coordinate remedial works, and liaise with installers and suppliers to ensure issues are resolved efficiently. A proactive attitude and strong administrative skills are essential.

Formación

• Experience in an aftersales, customer service or installations role within the kitchen industry.
• Excellent administrative skills and attention to detail.
• Ability to handle multiple tasks in a fast-paced office environment.
• Confident communicating with customers, suppliers and installers.

Responsabilidades

• Manage customer aftersales enquiries via email and telephone.
• Resolve installation, product and service issues promptly and professionally.
• Coordinate remedial works, repairs and replacement orders.
• Liaise with installers, suppliers and internal teams to resolve issues efficiently.
• Support customers through the aftersales process and keep them updated.
• Prioritise and manage a busy inbox with timely responses.
• Maintain accurate records and update internal systems.
• Identify solutions and drive issues through to completion.

Conocimientos

Strong organisational skills

Clear communication with customers and

Descripción del empleo

Reed, near Swansea, is seeking an experienced Installations Manager to support customers after their kitchen installation and resolve issues quickly. This office-based role offers a fast-paced environment with a friendly team and plenty of responsibility.

You will manage aftersales enquiries, coordinate remedial works, and liaise with installers and suppliers to ensure issues are resolved efficiently. A proactive attitude and strong administrative skills are essential.