Installations Manager

Reed; Jersey Marine; On-site; GBP 28,000 - 34,000; Full time

Job summary

Reed near Swansea is seeking an experienced Installations Manager to join a fast-paced kitchen company. This office-based role focuses on supporting customers after their kitchen installation and resolving issues quickly and efficiently.

You will liaise with installers, suppliers and internal teams, manage a busy inbox, keep records up to date and drive issues through to completion, while maintaining a supportive, collaborative environment.

Qualifications

• Previous experience in an aftersales, customer service or installations role within the kitchen industry.
• Strong organisational skills and ability to handle multiple tasks simultaneously.
• Confident communicating with customers, suppliers and installers.
• Solution-focused with a proactive approach to problem-solving.
• Comfortable working in a fast-paced office environment.
• Excellent attention to detail and administrative skills.

Responsibilities

• Managing customer aftersales enquiries via email and telephone
• Resolving installation, product and service issues promptly and professionally
• Coordinating remedial works, repairs and replacement orders
• Liaising with installers, suppliers and internal teams to ensure issues are resolved efficiently
• Supporting customers throughout the aftersales process and keeping them updated
• Prioritising and managing a busy inbox, responding to enquiries in a timely manner
• Maintaining accurate records and updating internal systems
• Identifying solutions and driving issues through to completion

Skills

Organisational skills

Customer communication

Problem-solving

Attention to detail

Administrative skills

Job description

Installations Manager (Kitchen Industry)

Near Swansea Office-Based Full-Time

Due to continued growth, we are looking for an experienced Installations Manager to join the team of a successful kitchen company near Swansea. This is a fast-paced, office-based role supporting customers after their kitchen installation and helping to resolve any issues quickly and efficiently. You'll be joining a friendly and supportive environment.

Key Responsibilities

• Managing customer aftersales enquiries via email and telephone
• Resolving installation, product and service issues promptly and professionally
• Coordinating remedial works, repairs and replacement orders
• Liaising with installers, suppliers and internal teams to ensure issues are resolved efficiently
• Supporting customers throughout the aftersales process and keeping them updated
• Prioritising and managing a busy inbox, responding to enquiries in a timely manner
• Maintaining accurate records and updating internal systems
• Identifying solutions and driving issues through to completion

About You

• Previous experience in an aftersales, customer service or installations role within the kitchen industry
• Strong organisational skills and ability to handle multiple tasks simultaneously
• Confident communicating with customers, suppliers and installers
• Solution-focused with a proactive approach to problem-solving
• Comfortable working in a fast-paced office environment
• Excellent attention to detail and administrative skills

What's on Offer?

• Stable, full-time office-based position
• Opportunity to join a growing and successful kitchen business
• Supportive and friendly working environment
• Varied role with plenty of responsibility and autonomy

If you have kitchen industry experience and enjoy resolving customer issues efficiently, we'd love to hear from you.