Aftersales Installation Coordinator (Kitchen)

Reed; Swansea; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Bonus potential

Office-based role near Swansea

Growing kitchen business

Supportive team

Job summary

Reed is seeking an Installations Coordinator near Swansea for a fast-paced, office-based role supporting customers after their kitchen installation and resolving issues efficiently.

You will be the first point of contact for Area Managers, manage aftersales enquiries, and coordinate remedial works with installers and suppliers. A strong organisation and proactive problem-solving mindset are essential for success.

Qualifications

• Experience in aftersales or installations role within kitchen industry is preferred.
• Strong organisational skills and ability to multitask in a fast-paced office.
• Confident communication with customers, suppliers and installers.
• Solution-focused with proactive problem-solving and attention to detail.

Responsibilities

• Being the first point of contact for Area Managers.
• Managing customer aftersales enquiries via email and telephone.
• Resolving installation, product and service issues promptly and professionally.
• Coordinating remedial works, repairs and replacement orders.
• Liaising with installers, suppliers and internal teams to ensure issues are resolved efficiently.
• Supporting customers throughout the aftersales process and keeping them updated.
• Prioritising and managing a busy inbox, responding to enquiries promptly.
• Maintaining accurate records and updating internal systems.
• Identifying solutions and driving issues through to completion.

Skills

Aftersales experience

Customer service

Installations coordination

Office communication

Organised

Job description

Reed is seeking an Installations Coordinator near Swansea for a fast-paced, office-based role supporting customers after their kitchen installation and resolving issues efficiently.

You will be the first point of contact for Area Managers, manage aftersales enquiries, and coordinate remedial works with installers and suppliers. A strong organisation and proactive problem-solving mindset are essential for success.