Aftersales Experience Lead – Premium Auto Care
LSH Auto
A complete application in a minute
Tailored resume and cover letter, ready to send.
Benefits offered by this job
Job summary
LSH Auto, a UK premium automotive retailer and Mercedes-Benz dealer, seeks an Aftersales Executive to shape the customer experience after sale. You will coordinate service bookings, monitor repairs, and liaise with workshop teams to ensure smooth service journeys.
The role requires 1–2 years in automotive aftersales or customer service, with Kerridge/Keyloop familiarity and a valid UK driving licence. A customer-focused mindset and strong communication are essential.
Qualifications
- 1–2 years in automotive aftersales or customer service.
- Experience with service bookings and communicating repair timelines.
- Valid UK driving licence and eligibility to work in the UK.
- Familiarity with service management software is a plus.
Responsibilities
- Coordinate customer service bookings and manage aftersales enquiries efficiently.
- Track repair progress and keep customers informed throughout their service journey.
- Collaborate with workshop teams to support timely, high-quality service delivery.
- Resolve customer concerns professionally to strengthen satisfaction and loyalty.
- Promote service plans, parts, and maintenance packages where appropriate.
Skills
Tools
Job description
LSH Auto, a UK premium automotive retailer and Mercedes-Benz dealer, seeks an Aftersales Executive to shape the customer experience after sale. You will coordinate service bookings, monitor repairs, and liaise with workshop teams to ensure smooth service journeys.
The role requires 1–2 years in automotive aftersales or customer service, with Kerridge/Keyloop familiarity and a valid UK driving licence. A customer-focused mindset and strong communication are essential.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
