Aftersales Executive - Mercedes Benz

LSH Auto; Tamworth; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Colleague Referral Scheme (£500 - £100

Mercedes-Benz training programmes

Life Assurance (4 x annual salary)

Company Pension

On site gym

31 days holiday incl. bank holidays

Job summary

LSH Auto, a UK premium automotive retailer and Mercedes-Benz dealer, seeks an Aftersales Executive to shape the customer experience after sale. You will coordinate service bookings, monitor repairs, and liaise with workshop teams to ensure smooth service journeys.

The role requires 1–2 years in automotive aftersales or customer service, with Kerridge/Keyloop familiarity and a valid UK driving licence. A customer-focused mindset and strong communication are essential.

Qualifications

• 1–2 years in automotive aftersales or customer service.
• Experience with service bookings and communicating repair timelines.
• Valid UK driving licence and eligibility to work in the UK.
• Familiarity with service management software is a plus.

Responsibilities

• Coordinate customer service bookings and manage aftersales enquiries efficiently.
• Track repair progress and keep customers informed throughout their service journey.
• Collaborate with workshop teams to support timely, high-quality service delivery.
• Resolve customer concerns professionally to strengthen satisfaction and loyalty.
• Promote service plans, parts, and maintenance packages where appropriate.

Skills

Customer service

Communication

Kerridge

Keyloop

Service bookings

Tools

Kerridge

Keyloop

Job description

LSH Auto is a UK premium automotive retailer and a leading Mercedes-Benz dealership group, supporting customers across the full vehicle ownership journey. From new and used vehicle sales to servicing, repairs, MOTs, tyres, and genuine parts, the business is focused on delivering a high standard of care, expertise, and customer service at every stage. As an Aftersales Executive - Mercedes Benz, you will play an important part in shaping the customer experience after the sale, helping ensure every service interaction is smooth, well managed, and professional. This role is central to building trust with customers, supporting strong communication between teams, and contributing to the quality and consistency that customers expect from a premium automotive brand.

Hours - 45 Salary - £30,387 please OTE bonus

Responsibilities

• Coordinate customer service bookings and manage aftersales enquiries efficiently.
• Track repair progress and keep customers informed throughout their service journey.
• Collaborate with workshop teams to support timely, high-quality service delivery.
• Resolve customer concerns professionally to strengthen satisfaction and long-term loyalty.
• Promote service plans, parts, and maintenance packages where appropriate.
• 1-2 years of experience in automotive aftersales or customer service.
• Confidence using automotive service management software, including Kerridge.
• Experience booking customers in for service.
• Experience communicating repair timelines clearly and managing customer expectations professionally.
• Experience resolving customer complaints.
• Valid driver's licence.
• Eligibility to work in the UK.
• Experience with Keyloop is a plus.

Benefits Include:

• Colleague Referral Scheme (£500 - £1000)
• A range of Mercedes Benz training and leadership programmes
• Platinum Plus Rewards Scheme
• Colleague Car Purchase Scheme
• Eye care Vouchers
• Life Assurance (4 x annual salary)
• 31 days holiday (including bank holidays), rising to 38 days with length of service
• Wellbeing Support
• Company Pension
• On site gym