Aftersales Customer Service Manager

White Recruitment Construction; Birmingham; On-site; GBP 35,000 - 41,000; Full time

Job summary

A leading company in automation machinery is seeking an After Sales Customer Service Manager in Kings Norton. The role focuses on managing customer relationships, ensuring timely delivery of spare parts, and providing exceptional service. Ideal candidates will have experience in customer service and account management, with a willingness to travel to clients as needed.

Benefits

Pension

25 days holiday

Qualifications

• Experience in customer service and account management.
• Background in spare parts and after sales service preferred.

Responsibilities

• Manage after sales service and spare parts supply.
• Provide high-level customer service and relationship management.
• Visit customers post-sale of machinery solutions.

Skills

Customer service

Account management

Communication

Organisation

Job description

After Sales Customer Service Manager – Kings Norton

Salary £35K, 37.5 hours per week, pension, 25 days

To manage after sales service and spare parts supply. A customer service based role, involves visiting customers.

The role

• A non-technical role providing high-level, proactive customer service for the supply of spare parts
• Typically office based with occasional customer visits
• Customer relationship and account management
• Visiting customers post sale of machinery solutions
• Quotes & followup
• Ensuring spare parts are delivered on time

The company

An innovative designer and manufacturer of automation machinery using in manufacturing sectors such as automotive, food production, logistics.

Requirements

• Customer service and account management experience
• Ideally a background in spare parts and after sales service
• Full driving licence and willingness to travel to customers as required
• Excellent organisation and communication skills
• Likely to have experience as; after sales manager, customer service manager, spares manager, account manager or similar

WR Engineering are the #1 recruitment partner for engineering, manufacturing & technical sales jobs. We recruit for permanent and contract jobs UK wide.

WR is acting as an Employment Agency in relation to this vacancy.