Aftersales Concierge & Guest Experience Host

JCT600 Ltd; Sheffield; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Annual leave

Family support

Training & development

Cycle-to-work

Job summary

JCT600 Ltd is looking for an Aftersales Host to be the first impression of our brand at our dealership. You’ll welcome visitors, manage the aftersales journey, and ensure every interaction reflects our high standards of service.

This fast-paced, customer-facing role requires energy and commitment to service excellence, helping customers from arrival to departure and keeping them updated throughout their on-site journey.

Qualifications

• Excellent communication skills with the ability to build rapport and inspire confidence over the phone and in person.
• Enthusiastic, proactive and professional, with a genuine passion for providing outstanding service.
• A customer-first mindset, always striving to deliver service above expectations.

Responsibilities

• Providing a warm and professional welcome to all allocated aftersales visitors, ensuring they feel attended to and comfortable while on site.
• Managing contact with those customers by liaising promptly and efficiently, connecting relevant person or department in line with brand standards to fulfil that journey.
• Proper qualification and understanding of customer requirements and advise customers of predicted completion times and collection arrangements.
• Using email and database systems to accurately record and distribute messages and update contact preferences.
• Supporting customers and visitors on-site, including offering refreshments and assistance where appropriate.

Job description

JCT600 Ltd is looking for an Aftersales Host to be the first impression of our brand at our dealership. You’ll welcome visitors, manage the aftersales journey, and ensure every interaction reflects our high standards of service.

This fast-paced, customer-facing role requires energy and commitment to service excellence, helping customers from arrival to departure and keeping them updated throughout their on-site journey.