Aftersales Advisor

EDEN MOTOR GROUP; Swindon; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

33 days holiday per annum

Perkbox access

Vehicle/or family discounts on new/old

Birthday day off

Death in Service 4x salary

Pension scheme with employer contrib.

Flexible working hours

Cycle to Work scheme

Eden Elite development program

In-house training

Job summary

Eden Motor Group in Swindon is seeking an Aftersales Advisor to join our team. You will assist incoming customers daily, discuss needs with prospective clients, and maintain high service standards in a collaborative environment.

The role emphasizes excellent customer service, professionalism, and reliability, with a range of employee benefits and a commitment to development.

Qualifications

• Excellent customer service skills and a professional appearance.
• Able to work as part of a team and as an individual.
• Good communication and IT skills.

Responsibilities

• Assist incoming customers daily.
• Talk to prospective customers and discuss needs.
• Prioritise own workload while meeting team goals.
• Maintain professionalism and contribute to a positive work environment.

Skills

Customer service

Team player

Communication skills

IT skills

Professional appearance

Job description

Location Swindon

Working Hours Full Time

Benefits Aftersales

Aftersales Advisor Swindon

If you are ambitious, customer-focused and a team-player, we think you would fit in well at Eden. Committed to a 'Better World of Motoring' for our customers, we are also dedicated to providing a 'Better World of Work' for our colleagues. If you want to maximise your potential in an environment where openness, friendliness, integrity and flexibility are paramount and where communication, rewards and personal development are taken seriously, we would love to hear from you.

We are looking for an Aftersales Advisor to join our team at Eden Swindon. You should possess excellent customer service skills, be presentable, professional, reliable and a dedicated team player. Motor trade experience or retail customer service experience would be advantageous but is not essential. You will assist incoming customers on a daily basis as well as talking to prospective customers. As you will be working as part of a team, good communication skills and IT skills are essential as well as being able to work on your own initiative as and when required, and the ability to prioritise your own workload.

In return Eden will provide you with a competitive salary as well as the following benefits:

• Rewarding loyalty with up to 33 days holiday per annum;
• Access to Perkbox, a platform which offers Eden colleagues hundreds of perks and discounts;
• Discounts on new and used vehicle purchases (as well as servicing and repairs) for colleagues and their families;
• An extra paid day off each year in addition to your holiday allowance to attend family/celebratory events;
• A paid day off on your birthday;
• Death in Service benefit of 4 x salary;
• Workplace pension scheme offering enhanced employer contributions;
• Flexible working hours;
• Cycle to Work bike purchase scheme through salary exchange;
• Access to Eden Elite, an in-house management development scheme;
• Comprehensive in-house training with a dedicated training department;
• Eden Special Occasion Limo, which is loaned to colleagues, free of charge, for family/celebratory events.
• Access to an Employee Assistance Programme, including on-line GP for you and your dependants.