Aftersales Advisor

EDEN MOTOR GROUP; Newbury; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

33 days holiday per annum

Perkbox access

Discounts on vehicle purchases and for

Birthday day off

Death in Service benefit

Pension scheme

Flexible working hours

Cycle to Work scheme

In-house training

Eden Elite development

Employee assistance programme

Job summary

Eden Motor Group in Newbury is seeking an Aftersales Advisor to join the team. You will assist incoming customers on a daily basis and engage with prospective customers, using strong communication and a customer-first approach. A team-player attitude and basic computer skills are essential for success.

Motor trade or retail customer service experience is advantageous but not essential. Eden offers a competitive salary, flexible working hours, and a comprehensive benefits package designed to

Qualifications

• Excellent customer service skills, face-to-face or telephone based; motor trade experience or retail customer service experience is advantageous but not essential.
• Able to work as part of a team with good communications, and to work on own initiative when required; prioritise own workload.

Responsibilities

• Assist incoming customers daily and speak with prospective customers.
• Contribute as a team member and manage your workload to meet daily targets.

Skills

Customer service

Team player

Communication

Basic computer skills

Job description

Location Newbury

Working Hours Full Time

Benefits Service

If you are ambitious, customer-focused and a team-player, we think you would fit in well at Eden. Committed to a 'Better World of Motoring' for our customers, we are also dedicated to providing a 'Better World of Work' for our colleagues. If you want to maximise your potential in an environment where openness, friendliness, integrity and flexibility are paramount and where communication, rewards and personal development are taken seriously, we would love to hear from you.

We are looking for an Aftersales Advisor to join our team at Eden Newbury. You should possess excellent customer service skills, either face to face or telephone based, both would be an advantage. Motor trade experience or retail customer service experience would be advantageous but is not essential. You will assist incoming customers on a daily basis as well as talking to prospective customers. As you will be working as part of a team, good communications skills and basic computer skills are essential as well as being able to work on your own initiative as and when required, and the ability to prioritise your own workload. You should also be presentable, professional, reliable and a dedicated team player.

In return Eden will provide you with a competitive salary as well as the following benefits:

• Rewarding loyalty with up to 33 days holiday per annum;
• Access to Perkbox, a platform which offers Eden colleagues hundreds of perks and discounts;
• Discounts on new and used vehicle purchases (as well as servicing and repairs) for colleagues and their families;
• An extra paid day off each year in addition to your holiday allowance to attend family/celebratory events;
• A paid day off on your birthday;
• Death in Service benefit of 4 x salary;
• Workplace pension scheme offering enhanced employer contributions;
• Flexible working hours;
• Cycle to Work bike purchase scheme through salary exchange;
• Access to Eden Elite, an in-house management development scheme;
• Comprehensive in-house training with a dedicated training department;
• Eden Special Occasion Limo, which is loaned to colleagues, free of charge, for family/celebratory events.
• Access to an Employee Assistance Programme, including on-line GP for you and your dependants.

If Eden sounds like a place where you would like to work and develop your career and you have the skills and experience required,