Aftersales Advisor

Eden Motor; Banbury; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

33 days holidays

Perkbox access

Vehicle discounts

Birthday day off

Death in service 4x

Pension

Cycle to Work

Eden Elite

In-house training

Limo for events

Employee Assistance Program

Job summary

Eden Motor in Banbury is seeking an Aftersales Advisor to join our team. You will assist incoming customers daily and engage with prospective buyers, delivering friendly, professional service in a fast-paced automotive environment.

We're looking for someone with strong customer service skills, a team-first attitude and solid IT literacy. You will work as part of a supportive team and manage your workload with initiative, ensuring customers receive excellent aftersales care.

Qualifications

• Excellent customer service skills and a professional appearance.
• Be a reliable, dedicated team player with good communication.
• IT literacy and ability to use standard computer systems.
• Ability to prioritise own workload and work on your own initiative when needed.

Responsibilities

• Assist incoming customers on a daily basis and engage with prospective customers.
• Provide courteous, knowledgeable aftersales support in a busy automotive environment.
• Work as part of a team to ensure smooth operation and service delivery.

Skills

Customer service

Team player

IT skills

Prioritisation

Job description

Location Banbury

Working Hours

Benefits Aftersales

If you are ambitious, customer-focused and a team-player, we think you would fit in well at Eden. Committed to a 'Better World of Motoring' for our customers, we are also dedicated to providing a 'Better World of Work' for our colleagues. If you want to maximise your potential in an environment where openness, friendliness, integrity and flexibility are paramount and where communication, rewards and personal development are taken seriously, we would love to hear from you.

We are looking for an Aftersales Advisor to join our team at Eden Banbury. You should possess excellent customer service skills, be presentable, professional, reliable and a dedicated team player. Motor trade experience or retail customer service experience would be advantageous but is not essential. You will assist incoming customers on a daily basis as well as talking to prospective customers. As you will be working as part of a team, good communication skills and IT skills are essential as well as being able to work on your own initiative as and when required, and the ability to prioritise your own workload.

In return Eden will provide you with a competitive salary as well as the following benefits:

• Rewarding loyalty with up to 33 days holiday per annum;


• Access to Perkbox, a platform which offers Eden colleagues hundreds of perks and discounts;


• Discounts on new and used vehicle purchases (as well as servicing and repairs) for colleagues and their families;


• An extra paid day off each year in addition to your holiday allowance to attend family/celebratory events;


• A paid day off on your birthday;


• Death in Service benefit of 4 x salary;


• Workplace pension scheme offering enhanced employer contributions;


• Cycle to Work bike purchase scheme through salary exchange;


• Access to Eden Elite, an in-house management development scheme;


• Comprehensive in-house training with a dedicated training department;


• Eden Special Occasion Limo, which is loaned to colleagues, free of charge, for family/celebratory events.


• Access to an EmployeeAssistance Programme, including on-line GP for you and your dependants.

Established in 2008, we strive to create a better world of motoring and provide our customers with an unparalleled level of customer service.

Buy your next vehicle online today from the comfort of your own sofa.

Reg. Company Number: 3198046 / 6256143

VAT Reg. No. GB 230 6678 11

Eden Automotive Ltd/Eden Motor Retail Ltd is a credit broker not a lender. We work with a number of carefully selected lenders who may be able to offer you finance for your purchase. The lender will pay us a commission for arranging finance for you. The commission amount will be disclosed to you in good time before you enter into the agreement. You will be required to provide your consent to the commission before proceeding. The lender will require a credit check and conduct an affordability assessment before making any offer of finance to you. All finance is subject to status. Terms and conditions apply.