Aftersales Administrator

SeeMeHired; Bebington; On-site; GBP 18,000 - 22,000; Full time

Job summary

SeeMeHired is seeking an organized administrative assistant to support the Motability division. You will handle administrative duties, schedule home demonstration visits for Customer Care Technicians, and maintain accurate records while delivering courteous customer service.

The role emphasizes strong IT skills with MS Office, attention to detail, and the ability to manage multiple workloads to meet deadlines in a fast-paced environment.

Qualifications

• Proficiency in MS Office applications and strong IT skills.
• Excellent organisational skills with high attention to detail.
• Strong communication and customer service capabilities.
• Experience in a customer service environment is preferred.

Responsibilities

• Provide administrative and business support to Motability division and help drive growth.
• Coordinate and schedule in-life home demonstration visits, planning efficient routes for technicians.
• Manage Motability-related administration and maintain accurate records and documentation.
• Provide additional administrative support as required by the business.
• Use Microsoft Office and other systems effectively to support daily operations.
• Organise workloads efficiently, meet deadlines and maintain attention to detail.
• Deliver a professional and helpful service to customers, responding to enquiries politely.

Skills

MS Office

MS Excel

Organisation

Communication

Customer service

Education

GCSE Maths and English

Job description

• The successful candidate will provide administrative and business support to the Motability division, helping to support its ongoing growth and success.
• Coordinate and schedule Motability In-Life home demonstration visits, planning efficient routes for the Customer Care Technician.
• Manage Motability-related administration and maintain accurate records and documentation.
• Provide additional administrative support and undertake other duties as required by the business.
• Use Microsoft Office and other business systems effectively to support daily operations.
• Organise workloads efficiently, meet deadlines, and maintain a high level of attention to detail.
• Deliver a professional and helpful service to customers, responding to enquiries in a courteous manner.

This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager. The company reserves the right to expand the short listing criteria to facilitate the short listing process.

Desired criteria

• Right to work in the UK
• Minimum of 2 years' experience in a similar role
• Strong IT skills, including Microsoft Office applications, particularly Excel
• Excellent organisational and administrative skills with strong attention to detail
• Must have excellent communication and customer service skills
• Must have working experience in a customer service industry
• GCSE Maths and English or equivalent
• It would be advantageous but not essential to hold Business Administration qualifications (NVQ, OCR or equivalent)
• It would be advantageous if the person had similar working knowledge of this industry and role expectations

TBC Ltd (Taxi and Bus Conversion Ltd) are recognised as one of the market leading conversion companies operating across the UK and Ireland. TBC Conversions have a close partnership with Motability and major manufacturers such as Volkswagen, Mercedes-Benz, Ford, MAN TGE Minibusand many others. Founded on the principles of intelligence, care, and empathy, TBC Conversions specialises in wheelchair accessible vehicles, minibus, and bespoke conversions that fill a gap in the market for quality products and attentive service.