Aftersales Administrator

TBC Conversions; Bromborough; On-site; GBP 21,000 - 26,000; Full time

Job summary

TBC Ltd (Taxi and Bus Conversion Ltd) is recruiting an Aftersales Administrator to provide administrative support to the Motability division. You will help manage documentation, schedule in-life visits, and maintain accurate records using Excel and other Office tools.

You will deliver a courteous, efficient service to customers, coordinate workloads, meet deadlines, and work closely with the Customer Care Technician and line managers.

Qualifications

• Minimum of 2 years' experience in a similar admin role.
• Strong IT skills and proficiency in Excel.
• Excellent organisational and customer-service abilities.
• GCSE Maths and English or equivalent.

Responsibilities

• Provide administrative and business support to the Motability division.
• Coordinate and schedule Motability In-Life home demonstration visits.
• Manage Motability-related administration and maintain records.
• Provide additional administrative support as required by the business.
• Use Microsoft Office and other business systems effectively.
• Organise workloads, meet deadlines, maintain attention to detail.
• Deliver professional and helpful service to customers.

Skills

Customer Service

Administrative skills

Organisational skills

Communication skills

Education

GCSE Maths and English

Business Administration qualification (NVQ/OCR)

Tools

Excel

Microsoft Office

CRM software

Job description

Aftersales Administrator

TBC Ltd (Taxi and Bus Conversion Ltd) are recognised as one of the market leading conversion companies operating across the UK and Ireland. TBC Conversions have a close partnership with Motability and major manufacturers such as Volkswagen, Mercedes-Benz, Ford, MAN TGE Minibusand many others. Founded on the principles of intelligence, care, and empathy, TBC Conversions specialises in wheelchair accessible vehicles, minibus, and bespoke conversions that fill a gap in the market for quality products and attentive service.

Main Purpose of Job

The successful candidate will focus on administrative business support for the Motability division in relation to the Motability and In-Life scheme.

About the role

Key Responsibilities

• The successful candidate will provide administrative and business support to the Motability division, helping to support its ongoing growth and success.

• Coordinate and schedule Motability In-Life home demonstration visits, planning efficient routes for the Customer Care Technician.

• Manage Motability-related administration and maintain accurate records and documentation.

• Provide additional administrative support and undertake other duties as required by the business.

• Use Microsoft Office and other business systems effectively to support daily operations.

• Organise workloads efficiently, meet deadlines, and maintain a high level of attention to detail.

• Deliver a professional and helpful service to customers, responding to enquiries in a courteous manner.

This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.

The company reserves the right to expand the short listing criteria to facilitate the short listing process.

TBC is an equal opportunities employer

About the company

We design, build and deliver with intelligence, empathy & care.

Required Criteria

• Right to work in the UK
• Minimum of 2 years' experience in a similar role
• Strong IT skills, including Microsoft Office applications, particularly Excel
• Excellent organisational and administrative skills with strong attention to detail
• Must have excellent communication and customer service skills
• Must have working experience in a customer service industry
• GCSE Maths and English or equivalent

Desired Criteria

• It would be advantageous but not essential to hold Business Administration qualifications (NVQ, OCR or equivalent)
• It would be advantageous if the person had similar working knowledge of this industry and role expectations

Skills you'll need

• Customer Service
• Administrative skills
• Organisational skills