Afternoon Tea Assistant (part time)

Alexander House Hotel & Utopia Spa; Crawley; On-site; GBP 18,000 - 22,000; Part time

Benefits offered by this job

4 weeks holiday

Bank holidays

Free parking

Employee uniform

Hotel discounts

Job summary

Alexander House Hotel & Utopia Spa in Crawley, near London, seeks an Afternoon Tea Assistant to support daily tea service for residents, spa guests and visitors. The role is part-time, 30 hours per week, with shifts 11am–5.30pm, across weekends.

The duties cover setting up lounges, greeting guests, taking orders and serving food and drinks with care. Benefits include holidays rising with service, bank holidays, parking and uniform, plus various staff discounts across hotels, spas and dining

Qualifications

• 5 days, 6 hrs per day, 30 hrs per week, shift start time 11am – 5.30pm, including weekends
• Smart appearance, excellent communication skills with a passion for guest service
• Experience within a quality food service hotel/restaurant required

Responsibilities

• Preparing the lounges for service
• Meeting and greeting guests
• Taking guest orders
• Serving food and beverage including alcoholic beverages
• Completing satisfaction checks
• Resolving any service issues
• Presenting bills to guests and taking payment
• Resetting the lounges at the end of the shift ready for the next service
• Ensuring work area is clean and tidy before departing

Skills

Customer service

Communication skills

Hospitality experience

Job description

AFTERNOON TEA ASSISTANT (part time)

£19,827,60 per annum + monthly service charge payment

30 hrs per week

The Place

Alexander House Hotel & Utopia Spa, part of Alexander Hotels a private group of quality hotels of distinction just outside London.

5 Red Star, Award winning Utopia Spa, 57 bedrooms including the new luxury Cedar Lodge development and a 2-bedroom self-contained Gatehouse are available for guests.

2 Award winning restaurants, Reflections Restaurant (2 Rosette x 60 covers), AG’s Restaurant (3 Rosette x 35covers) together with a range of conference and banqueting and private dining rooms catering for 8 to 95 guests.

Please see our website for a full list of facilities.

The Role

A part-time Afternoon Tea Assistant is required to work in our Afternoon Tea lounges and terraces (weather permitting!) with responsibility for the service of Afternoon Teas to residents, spa guests and local visitors. Service for guests covers the daily Afternoon Tea service period of 12pm – 5pm with setup and clean down on either side, 7 days per week, so weekend shifts are part of the working week. We also operate a range of beautiful private dining rooms for special celebrations.

Main Duties

• Preparing the lounges for service
• Meeting and greeting guests
• Taking guest orders
• Serving food and beverage including alcoholic beverages
• Completing satisfaction checks
• Resolving any service issues
• Presenting bills to guests and taking payment
• Resetting the lounges at the end of the shift ready for the next service
• Ensuring work area is clean and tidy before departing

Requirements;

• 5 days, 6 hrs per day, 30 hrs per week, shift start time are 11am – 5.30pm, including weekends
• Smart appearance, excellent communication skills with apassion for guest service.
• Experience within a quality food service hotel/restaurant required

The Benefits

• 4 weeks holiday rising to 5 weeks with service
• 8 Bank holidays
• Free car parking
• Employee uniform

In addition you will benefit from a range of company benefits including:

• Discounted hotel accommodation for yourself and your family at all hotels
• Discounted hair treatments at our two Utopia Spas
• Discount off all food & beverage at all hotels
• Discount of individual treatments booked in our two Utopia Spas
• Discount on retail products in our two Utopia Spas
• Refer a friend staff recruitment scheme
• In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid,complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday