Aftermarket Sales Executive

Grayson Thermal Systems; Birmingham; On-site; GBP 22,000 - 32,000; Full time

Job summary

Grayson Thermal Systems is seeking an Aftermarket Sales Executive to support the Aftermarket Sales Manager across the UK. You will handle customer enquiries, progress quotations, support account activity, and help grow revenue for parts, service and retrofit.

This junior role suits someone with sales potential and a desire to learn commercial and technical knowledge. You will work across the UK, coordinating opportunities from enquiry through to quotation and order, with exposure to tenders,

Qualifications

• Some sales or customer service experience or clear evidence of strong sales potential.
• Confident written and verbal communication skills with the ability to build relationships.
• A proactive approach to customer follow-up, lead generation and progressing sales opportunities.
• Good organisation and attention to detail to manage several enquiries and deadlines.
• Numerically confident and proficient in Excel, Word and PowerPoint with CRM systems.
• Full UK driving licence and willingness to travel throughout the UK.

Responsibilities

• Respond to customer requests, RFQs, tenders and enquiries for aftermarket parts with pricing, availability and delivery.
• Support aftermarket parts pricing, margins and customer agreements.
• Prepare and follow up proposals across parts, service, retrofit and reconditioning.
• Coordinate retrofit opportunities with internal teams and assist major operating groups.
• Generate new opportunities and re-engage dormant accounts via multiple channels.
• Maintain CRM, quotation tracker and pipeline information; report activity and forecast.

Skills

Sales mindset

Customer service

CRM skills

Microsoft Excel

CRM systems

Communication

Lead generation

Tools

CRM

Excel

PowerPoint

Job description

Grayson Thermal Systems design, manufacture, and supply driveline cooling, heating, and air conditioning products for on-highway, off-highway and stationary industries worldwide, including bus, coach, rail, off-highway, commercial vehicles and power generation. A proud UK manufacturer, we work in partnership with our customers and develop innovative ways to improve vehicle performance and reliability. Formed in 1978, we remain a privately owned, family business with exceptional staff throughout the organisation. We ensure the core beliefs that have led to our success remain at the heart of our business operations.

As an Aftermarket Sales Executive, you will support the Aftermarket Sales Manager in managing and growing revenue across Parts, Service and Retrofit. Working across the UK, you will respond to customer enquiries, progress quotations, support account activity, maintain future sales pipeline and help generate and win new opportunities. Retrofit and refurbishment is becoming an increasingly important part of the business, and you will help coordinate opportunities from initial enquiry through to quotation and order. This junior position would suit someone with strong sales potential and an interest in developing commercial and technical knowledge.

Key Responsibilities

• Respond to customer requests, RFQ’s, tenders and enquiries for aftermarket parts, identify requirements and provide accurate information on pricing, availability and delivery.
• Support the maintenance of aftermarket parts pricing in line with agreed pricing rules, supplier cost changes, margin targets and customer agreements.
• Prepare and follow up commercial proposals and quotations across parts, service, retrofit and reconditioning, progressing opportunities through to order.
• Support the growth of retrofit business by coordinating customer requirements, technical scope, costs and delivery timescales with the relevant internal teams.
• Support the Aftermarket Sales Manager with major bus and coach operating groups and assist with allocated smaller accounts, including customer meetings and visits.
• Generate new opportunities and re-engage dormant accounts through telephone, email, LinkedIn and face to face customer visits.
• Utilise latest CRM technology to maintain accurate records, quotation tracker and pipeline information, reporting on activity, open quotations and forecast position.
• Support tenders, framework agreements and contract renewals, and work professionally with Parts Distributors and Service Support Partners.

Health & Safety

Follow company health and safety procedures and report any hazards, incidents or concerns promptly.

Training

• Complete the product, systems and commercial training required for the role, including HVAC, aftermarket parts, service and retrofit solutions.

Experience/Qualifications

• Some sales or customer service experience, or clear evidence of strong sales potential
• Confident written and verbal communication skills, with the ability to build strong relationships internally and externally.
• A proactive approach to customer follow-up, lead generation and progressing sales opportunities
• Good organisation and attention to detail, with the ability to manage several enquiries and meet deadlines.
• Numerically confident and proficient in Microsoft Excel, Word and PowerPoint, with the ability to learn CRM systems quickly.
• A full UK driving licence and willingness to travel throughout the UK when required.
• A desire to learn, develop skills and progress in a growing organisation.
• Experience in business-to-business sales, engineering, HVAC automotive, commercial vehicle or an aftermarket environment
• Experience of preparing quotations and supporting a quote-to-order sales process
• Experience within the UK PSV sector or familiarity with HVAC, parts, service contracts, retrofit, tenders or frameworks