Aftercare Manager

David Lloyd Clubs; Hatfield; On-site; GBP 50,000 - 65,000; Full time

Benefits offered by this job

Free Club Membership for you and your家

50% Discount on food and drinks

Discounts on Swimming, Tennis Lessons,

Career advancement through internal培训

Wagestream app: Get paid on demand

Benefits Suite access

Family membership perks

Job summary

David Lloyd Clubs is seeking an Aftercare Manager to oversee the Defects Liability Period for new build and investment projects at our premium health clubs. You will coordinate remedial works, monitor progress and ensure issues are resolved to high quality standards.

You will work closely with contractors, consultants and internal teams, performing site inspections, tracking actions and providing regular updates through to completion and sign‑off.

Qualifications

• Proven experience in construction, refurbishment or investment projects, ideally with aftercare exposure.
• Strong understanding of construction processes, contracts and building standards, with awareness of M&E systems.
• Ability to manage multiple projects and priorities in a structured, fast-paced environment.
• Confident communicator with strong stakeholder management and influencing skills.
• Detail-focused, proactive and solution driven, ensuring high standards are consistently maintained.

Responsibilities

• Oversee the Defects Liability Period for new build and investment projects, ensuring defects and outstanding works are resolved to quality standards.
• Coordinate remedial works, monitor progress and maintain regular updates to stakeholders and contractors.
• Perform site inspections and drive defect resolution through to formal completion and close-out.

Skills

Construction experience

Project management

Stakeholder management

Attention to detail

Communication skills

Job description

Would you like to join Europe's leading premium health and wellness group?

Our team members are the ambassadors of our business and we are on the look out for a passionate Aftercare Manager to join our team!

As Aftercare Manager, you will oversee the period following completion of new build and investment projects, ensuring defects, outstanding works and performance issues are identified and resolved. This phase supports the smooth transition of projects into operation, maintaining required quality standards.

Working closely with contractors, consultants, club teams, and internal stakeholders, you will coordinate remedial works, monitor progress and act as the key point of contact during the Defects Liability Period. You will drive defect resolution, oversee site inspections and provide regular updates to ensure issues are addressed efficiently through to formal completion and close-out.

Our Team Members are at the heart of what we do. This is why we ensure everyone working at David Lloyd Clubs feels a sense of belonging and thrives physically and mentally.

Our Perks

• Free Club Membership for you and your family!


• 50% Discount on food and drinks.


• Discounts on Swimming, Tennis Lessons, and Personal Training.


• Opportunities for Career Advancement through internal training and development.


• Wagestream App: Get paid on demand!


• Access to our Benefits Suite.

About You

• Proven experience in construction, refurbishment or investment projects, ideally with aftercare exposure.


• Strong understanding of construction processes, contracts and building standards, with awareness of M&E systems.


• Ability to manage multiple projects and priorities in a structured, fast-paced environment.


• Confident communicator with strong stakeholder management and influencing skills.


• Detail-focused, proactive and solution driven, ensuring high standards are consistently maintained.

Join us and help us create a thriving and inclusive culture. Together, we're more than a Club!