W&FJ Client Advisor, Harrods RTW

Chanel, Inc.; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Chanel seeks a W&FJ Client Advisor in London to enhance client relationships and drive sales growth in the luxury Watches & Fine Jewellery sector. The role involves teamwork, client networking, and delivering exceptional customer service, with a focus on sustainability and personal development.

Benefits

Private Medical Insurance

Pension

Life Assurance

Retail Discounts

Employee Assistance Programmes

Qualifications

• Proven track record in sales and client treatment in a luxury environment.
• Experience in building strong, personalized client relationships.

Responsibilities

• Acting as an ambassador for the brand and leveraging brand values.
• Maximizing sales and building client relationships through strategic initiatives.
• Supporting boutique operations and contributing to a positive environment.

Skills

Client relationship management

Sales

Networking

Customer service

Integrity

Job description

W&FJ Client Advisor, Harrods RTW page is loaded

W&FJ Client Advisor, Harrods RTW

Apply locations: London | Type: Full time | Posted on: Posted Yesterday | Job requisition id: JOBREQ00103073

Reporting to our Fashion & Watches & Fine Jewellery Boutique Management, our Watches & Fine Jewellery Client Advisor position is a key connection to the fashion client. Acting as an ambassador for the brand, our Client Advisors leverage the values of CHANEL to create desire. This role combines teamwork and an entrepreneurial spirit in recruiting clients and building trusted, professional, and long-lasting relationships.

What impact you can create at CHANEL

• Further the brand's growth in the Watch & Fine Jewellery space by acting as an ambassador for the brand.
• Understand potential CHANEL W&FJ clients and proactively grow awareness of our products.
• Collaborate with the Fashion Division to convert loyal CHANEL fans to our W&FJ offerings.
• Share your expertise and learn from colleagues to enrich your knowledge.
• Contribute as a team player supporting boutique operations and creating a positive environment.

You are energised by

• Maximising sales through entrepreneurial initiatives, with support from Boutique Management.
• Building strong, personalized client relationships via strategic and spontaneous approaches.
• Mapping, networking, and reviving dormant accounts for business development.
• Proposing action plans to attract VIPs to our Bond Street Jewellery Flagship.
• Providing exceptional customer service and nurturing client relationships.
• Having comprehensive product knowledge and an appreciation of the wider Watch & Fine Jewellery market.
• Supporting sustainability initiatives aligned with CHANEL’s House Sustainability Ambitions.

What you will bring

• Integrity, professionalism, and a well-groomed appearance at all times.
• A global perspective and openness to different cultures.
• An established network of high-net-worth individuals and a proven track record in client treatment.
• Ability to connect with clients emotionally and intelligently.
• Strong personal relations skills with clients and team members.
• Curiosity for culture, arts, and current affairs.
• Experience acting as a contributing member in a Watch & Fine Jewellery sales environment.

What you will learn and what Chanel can offer you

• Long-term success focus in a supportive environment.
• Inclusive culture leveraging diverse personalities and skills.
• Opportunities for personal and professional growth.

Benefits at CHANEL

• Physical Wellbeing: Private Medical Insurance, Online GP, Cycle Scheme.
• Financial Wellbeing: Pension, Life Assurance, Retail Discounts.
• Mental Wellbeing: Employee Assistance Programmes.
• Platforms supporting wellbeing.
• Lifestyle benefits: Attraction discounts, CHANEL product discounts, employee sales.
• Recognition: Service Awards, products, vouchers, holidays.

*Benefits are eligibility dependent and subject to change.

Chanel values an inclusive culture that nurtures growth and diversity. We encourage your application and value the perspectives you bring.

About Us

Chanel is a global leader in luxury products, founded in 1910, with over 32,000 employees worldwide. We focus on exceptional creation, client experience, arts, culture, and innovation, committed to sustainability and diversity. We offer a dynamic environment for growth, collaboration, and inclusion.