After Sales Manager

Additional Resources; Enfield; On-site; GBP 45,000 - 55,000; Full time

Job summary

A leading automotive retail company is seeking an experienced After Sales Manager to oversee service and parts operations in a busy dealership. The successful candidate will have a proven track record in automotive management and be responsible for driving performance and ensuring high customer satisfaction. This role offers a competitive salary, bonus scheme, and good career development opportunities.

Benefits

Monthly bonus scheme based on performance

Discounts on servicing and MOTs

Career development opportunities

Collaborative team environment

Qualifications

• Previous experience of 5+ years in automotive service management roles.
• Solid understanding of consumer rights and warranty procedures.
• Demonstrated ability to resolve customer concerns effectively.

Responsibilities

• Overseeing daily service and parts operations.
• Managing and motivating dealership staff.
• Driving key performance indicators in the service department.

Skills

Customer service

Leadership

Problem solving

Automotive knowledge

Regulatory compliance

Job description

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An exciting opportunity has arisen for a After Sales Manager with automotive / car dealership experience to join a dynamic business in the retail automotive sector known for their ambitious growth plans and strong operational focus. This role offers a salary range of £45,000 - £55,000 and benefits.

As an After Sales Manager, you will be overseeing service and parts operations while driving performance, improving departmental efficiency, and maintaining customer satisfaction within a busy dealership setting.

You will be responsible for:

• Managing daily service and parts operations across the site.
• Leading and motivating advisors, technicians, and parts staff.
• Handling escalated customer issues with professionalism and clear resolution strategies.
• Driving departmental KPIs, including labour sales, parts turnover, and workshop efficiency.
• Ensuring compliance with all legal, warranty, and industry standards.
• Monitoring costs and delivering improved profitability.
• Coaching and developing your team to perform consistently.

What we are looking for:

• Previous experience of 5+ years as a Service Centre Manager, Service Manager, Aftersales Manager, Parts and Service Manager, Automotive Service Manager, Service Operations Manager, Service & Parts Manager, Customer Service Manager, Workshop Manager, Vehicle Service Manager, or similar roles.

Must have automotive / car dealership experience.

Solid understanding of automotive regulations, consumer rights, and warranty procedures.

Demonstrated ability to resolve customer concerns calmly and professionally, focusing on positive outcomes.

Confident in leading and motivating teams within a dynamic, high-demand dealership setting.

Valid UK driving licence.

Shift:

• Monday - Friday: 08:00 - 18:00

What's on offer:

• Monthly bonus scheme based on performance
• Opportunity to join a high-performing dealership with strong sales volume
• Career development within a forward-thinking automotive group
• Staff benefits including discounts on servicing and MOTs
• Collaborative and supportive team environment

This is an excellent opportunity for an After Sales Manager to take the next step in a dynamic field.