Out Of Hours Advisor

WPS; Enfield; On-site; GBP 25,000 - 35,000; Full time

Job summary

WPS is seeking an Out of Hours Advisor in the United Kingdom to act as the first point of contact for clients, residents and operatives. You will coordinate emergency works, schedule appointments, and support a high-performing, customer-focused service outside normal hours.

You'll manage emergency calls, allocate tasks, and maintain accurate records while keeping stakeholders informed. The role demands calm under pressure and clear, proactive communication.

Qualifications

• Administrative or scheduling experience preferred.
• Excellent verbal and written communication skills.
• Strong organisational and prioritisation skills.
• Meticulous attention to detail and accuracy.
• Ability to work independently and take initiative.

Responsibilities

• Manage incoming emergency calls and monitor systems during shift.
• Allocate emergency works to operatives within agreed timescales.
• Schedule and coordinate work for a busy field team.
• Arrange follow-on appointments and manage additional works.
• Record and update job information accurately.
• Keep clients and residents informed on progress.

Skills

Scheduling

Communication

Organisation

Attention to detail

Problem solving

Stakeholder communication

Confidentiality

Job description

Out of Hours Advisor

Join Our Team as an Out of Hours Advisor

Are you highly organised, customer-focused, and thrive in a fast-paced environment? We're looking for an Out of Hours Advisor to play a vital role in ensuring emergency repairs and maintenance requests are managed efficiently outside of normal working hours

Out of Hours Advisor

As the first point of contact for clients, residents, and operatives, you'll coordinate emergency works, schedule appointments, and help deliver an exceptional customer experience while supporting operational performance

What You'll Be Doing

• Managing incoming emergency repair calls and monitoring systems throughout your shift


• Allocating emergency works to operatives within agreed timescales


• Scheduling and coordinating work for a busy workforce of operatives


• Arranging follow-on appointments and managing additional works requests


• Recording and updating job information accurately


• Keeping clients and residents informed on progress and updates


• Sending daily work allocations to operatives


• Supporting the achievement of key performance indicators and service targets


• Working collaboratively with colleagues to deliver an efficient and responsive service

What We're Looking For

We're looking for someone who can stay calm under pressure and provide excellent service, even in challenging situations.

You’ll Ideally Have

• Previous administrative or scheduling experience


• Excellent verbal and written communication skills


• Strong organisational and prioritisation skills


• Exceptional attention to detail


• The ability to work independently and use your own initiative A proactive and positive approach to problem solving


• Confidence communicating with stakeholders at all levels


• A commitment to maintaining confidentiality and professionalism

Why Join Us?

At WPS you'll become part of a supportive and collaborative team where your contribution truly makes a difference. We offer opportunities to develop your skills, grow your career, and work in an environment that values teamwork, customer service, and continuous improvement.

Our Commitments

WPS is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds. We encourage you to apply even if you don't meet every requirement, as we value transferable skills and assess all applications fairly.

We don't discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role. Some roles may require additional checks, due to the nature of the work. As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme. Reasonable adjustments are available,