Out-of-Hours Emergency Care Coordinator

Halescare; Leeds; On-site; GBP 16,820; Full time

Benefits offered by this job

FREE Blue Light Card

Employee Assistance Programme

Health and Financial Well-being Support

Cycling and Car Salary schemes

Discounts and cashback opportunities

Job summary

A leading care service provider in Leeds is seeking an Out of Hours Coordinator for their Emergency Duty Team. This office-based role requires individuals to manage emergency calls from service users, care managers, and colleagues. A compassionate approach and strong communication skills are essential. The position offers flexibility for evening shifts and includes comprehensive training. Salary is £12.21 per hour, with various benefits and opportunities for professional development.

Qualifications

• Previous care or customer service experience preferred.
• Flexibility to cover evening shift would be an advantage.

Responsibilities

• Answer emergency telephone calls from service users and colleagues.
• Log all incoming calls and document actions taken.
• Assign care to care workers on the electronic care planning system.

Skills

Customer service experience

Flexibility

Communication skills

Job description

A leading care service provider in Leeds is seeking an Out of Hours Coordinator for their Emergency Duty Team. This office-based role requires individuals to manage emergency calls from service users, care managers, and colleagues. A compassionate approach and strong communication skills are essential. The position offers flexibility for evening shifts and includes comprehensive training. Salary is £12.21 per hour, with various benefits and opportunities for professional development.