Advocacy & Complex Needs Advisor – Remote (Cumbria/Lancs)

Royal British Legion; Lancashire; Remote; GBP 27,000 - 33,000; Full time

Benefits offered by this job

28 days holidays

Enhanced family leave

Generous pension

Job summary

The Royal British Legion is seeking an Advocacy and Complex Needs Advisor for the Cumbria and Lancashire region. This permanent, full-time post is home-based with regular travel across the region.

You will support veterans facing homelessness, mental health challenges, substance use, domestic abuse and other complex needs, delivering holistic, person-centred casework and building strong partnerships with local services. DBS Enhanced is required.

Qualifications

• Complete effective and efficient case management of circa 20 complex beneficiary cases; ensuring case records are maintained, accurate and up to date.
• Visit beneficiaries in their homes to assess need, build relationships, review progress and provide practical, person-centred support.
• Identify and advocate for appropriate statutory and external services, including mental health, housing and substance misuse services.

Responsibilities

• Complete effective and efficient case management of circa 20 complex beneficiary cases; ensuring case records are maintained, accurate and up to date.
• Complete visits with beneficiaries in their homes to assess need, build and maintain positive, professional relationships, build engagement, review progress and provide practical, person-centred support.
• Work holistically with beneficiaries to explore their full range of needs, identify and agree their priorities, and develop a clear, person-centred support and action plan.
• Provide specialist advice and advocacy, identify appropriate statutory and external services, including mental health, addiction and housing services, and support beneficiaries with referrals.
• Work collaboratively with beneficiaries and partner agencies to overcome barriers, coordinate support around agreed priorities, and provide practical and motivational support throughout.

Job description

The Royal British Legion is seeking an Advocacy and Complex Needs Advisor for the Cumbria and Lancashire region. This permanent, full-time post is home-based with regular travel across the region.

You will support veterans facing homelessness, mental health challenges, substance use, domestic abuse and other complex needs, delivering holistic, person-centred casework and building strong partnerships with local services. DBS Enhanced is required.