Trauma-Informed Domestic Abuse Advice Line Specialist

Peterborough Women's Aid; Peterborough; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

28 days annual leave

Clinical supervision

Access to full training package

Flexible working

Hybrid working

Well-being hours

Bank holidays off

Paid on call time

Workplace pension scheme

Job summary

Peterborough Women's Aid is seeking a Specialist Domestic Abuse Advice Line Worker in Peterborough (PE2). You will provide trauma-informed support to survivors, acting as a first contact and guiding victims to appropriate resources. The role emphasizes empathy, listening, and safeguarding awareness, with hybrid working options.

The post offers 37 hours per week, a salary of £27,288.92, and a comprehensive benefits package including clinical supervision, training, and a workplace pension.

Qualifications

• Empathy and excellent listening skills essential.
• Trauma-informed approach to domestic abuse required.

Responsibilities

• Answer calls from victims, professionals, and the public.
• Monitor webchat and referrals inbox and respond appropriately.
• Support victims in a trauma-informed way.
• Signpost victims to partner agencies and local resources.
• Record all interactions on the PWA database.
• Identify safeguarding concerns and alert the Designated Safeguarding Lead.

Job description

Peterborough Women's Aid is seeking a Specialist Domestic Abuse Advice Line Worker in Peterborough (PE2). You will provide trauma-informed support to survivors, acting as a first contact and guiding victims to appropriate resources. The role emphasizes empathy, listening, and safeguarding awareness, with hybrid working options.

The post offers 37 hours per week, a salary of £27,288.92, and a comprehensive benefits package including clinical supervision, training, and a workplace pension.