Adoption Support Specialist — Helpdesk (Hybrid)

Wiltshire Career Site

West of England

Hybrid

GBP 30,000 - 32,000

Full time

14 days+

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Benefits offered by this job

Flexible working

Local Government Pension Scheme

Child care vouchers

Job summary

Adoption West invites applications for a Support Worker to join the Adoption Support Helpdesk, operating across the Adoption West region with offices in Bristol, Gloucester or Trowbridge and home working.

You will answer enquiries, provide support and undertake initial assessments for adoptive families contacting the Helpdesk. You will assist in crisis, signpost to services, and contribute to service development.

Qualifications

A levels / National Diploma or equivalent experience/skills.
Excellent written and verbal communication skills.
Proven negotiation skills with upset customers.
Self-sufficient in planning and organising own work.
Awareness of Government initiatives in relation to Adoption best practice.
Active team player contributing to service development.
Good IT skills.
Fluent in English.
Driving licence and travel within region required.
Experience of working with children and/or families.

Responsibilities

The Support Worker will answer enquiries and provide support for adoptive families contacting the Adoption Support Helpdesk.
Undertake initial assessments for adoptive families and support people in crisis.
Signpost to external services (education, health) and provide information about adoption support processes.
Liaise with the Senior Practitioner and Manager daily and undertake allocated tasks.
Record, store and retrieve required data and information, ensuring confidentiality.