Adoption Support Admin Specialist (Part-Time, Hybrid)

Stockport Council; Greater Manchester; Hybrid; GBP 17,000 - 18,000; Part time

Benefits offered by this job

Hybrid working

Job summary

Stockport Council's Adoption Counts service is seeking a Business Support Officer to support the Adoption Support service, assisting adopters, their children, and adopted adults. You will be the first point of contact by phone or webmail, signposting to partners and safeguarding information.

The role involves maintaining the case management system, generating reports, and handling sensitive data. Hybrid working is available, with some home-working alongside office presence.

Qualifications

• Self-motivated and calm under pressure.
• Strong organisational skills and the ability to work independently and in a team.
• Flexible and proactive; prioritising daily workload.
• Computer literate with MS Office 365 and SharePoint.

Responsibilities

• Be the first point of contact for telephone or webmail enquiries from users of Adoption Counts services.
• Signpost callers to other organisations and services where applicable.
• Support the Keeping in Touch Team to facilitate correspondence between adopters and birth relatives.
• Search for adoption records relating to Adopted Adults.
• Carry out administrative tasks and maintain information on the case management system.
• Collaborate with colleagues and stakeholders with a flexible approach to providing support.

Skills

Phone inquiries

Customer service

IT literacy

MS Office 365

SharePoint

Tools

MS Office 365

SharePoint

Job description

Stockport Council's Adoption Counts service is seeking a Business Support Officer to support the Adoption Support service, assisting adopters, their children, and adopted adults. You will be the first point of contact by phone or webmail, signposting to partners and safeguarding information.

The role involves maintaining the case management system, generating reports, and handling sensitive data. Hybrid working is available, with some home-working alongside office presence.