Adoption Lead for Enterprise R&D Platform

Uncountable Inc.; Greater London; On-site; GBP 35,000 - 55,000; Full time

Job summary

Uncountable Inc. is seeking a Customer Success Associate to drive adoption across large, multi-site accounts. You will craft adoption plans, run tailored training programs, coach power users, and diagnose usage stagnation to ensure daily platform usage becomes the norm.

Your role sits between Account Management and Implementation, focusing on adoption outcomes and renewal opportunities. You’ll lead live and virtual training, tailor content to scientists, lab technicians, data managers, and R&D

Qualifications

• 1 to 4 years of experience in customer success, enablement, technical training, implementation, consulting, or a scientific role with meaningful customer exposure.
• Scientific or technical grounding: degree in chemistry, materials science, biology, chemical engineering, or related field, or equivalent hands-on experience.
• A teaching instinct: you’re good at making complex software feel obvious and you enjoy helping others become fluent.
• Comfort with data and software: you can work with data in Excel or similar tools and use usage data to build an argument.
• Strong communication: clear writing and speaking, able to switch between bench scientists and R&D leadership.
• Ability to travel 30 to 40% within your region; adoption work happens onsite, in labs, with people.

Responsibilities

• Create and own adoption plans for accounts, outlining users, timelines, and blockers.
• Monitor platform usage data to identify at-risk teams and underused features.
• Diagnose adoption blockers and coordinate with internal teams to fix them.
• Deliver go-live training and maintain enablement relationships post-launch.
• Develop champions and reusable enablement assets for scalable adoption.
• Collaborate with Account Managers to convert adoption into renewals and expansions.

Skills

Customer success

Training

Data analysis

Communication

Teaching instinct

Education

Degree in chemistry or related scientific field

Tools

Excel

Usage analytics tools

Job description

Uncountable Inc. is seeking a Customer Success Associate to drive adoption across large, multi-site accounts. You will craft adoption plans, run tailored training programs, coach power users, and diagnose usage stagnation to ensure daily platform usage becomes the norm.

Your role sits between Account Management and Implementation, focusing on adoption outcomes and renewal opportunities. You’ll lead live and virtual training, tailor content to scientists, lab technicians, data managers, and R&D