Adolescent Support Worker

Wiltshire Council; Trowbridge; Hybrid; GBP 34,000 - 36,000; Full time

Job summary

Wiltshire Council's Emerald Team is seeking an Adolescent support worker to help vulnerable young people at risk of exploitation or going missing. You will build trust, assess needs, and provide tailored support across complex cases in a multi-disciplinary setting.

Successful candidates will have NVQ Level 4 or equivalent experience, strong safeguarding knowledge, and excellent communication. Hybrid working is offered with on-site and community-based engagement.

Qualifications

• Must hold NVQ Level 4 or equivalent experience in a relevant field.
• Proven experience engaging with children and young people.
• Strong safeguarding and child protection knowledge.

Responsibilities

• Build relationships with young people and families to understand needs.
• Provide targeted support and strengthen resilience.
• Coordinate family action plans.
• Manage a complex caseload and work with young people.

Skills

Relationship building

Engagement with youth

Communication skills

Education

NVQ Level 4 or equivalent

Job description

Job Description

Salary: £34,434 - £36,363 per annum

Hours per week: 37 hours

Temporary/Fixed term: Until March 2028

Interview date: Friday, 23 October 2026

The Emerald Team in our people's service is looking for an Adolescent support worker. The Emerald team works with young people who are vulnerable to child exploitation or at risk of going missing. Using a multi-disciplinary team approach, the service aims to impact by reducing the risks young people face.

The role of an Adolescent support worker is to build relationships with young people and families to understand their needs, provide targeted support, strengthen resilience, and reduce risks to prevent the need for specialist services. The post holder will manage a complex caseload, coordinate family action plans and work directly with young people to provide appropriate and tailored support.

The successful candidate will hold an NVQ Level 4 qualification or possess equivalent substantial experience within a relevant field. They will demonstrate proven experience of effectively engaging with children and young people, alongside a strong understanding of the risks and indicators associated with exploitation. To succeed in this role, you must have a thorough knowledge of safeguarding and child protection policies and procedures, as well as excellent communication skills, with the ability to build trust and rapport with a range of individuals.

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here.

Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer-facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Contact details

Jessica Mackie, Team Manager Emerald at [e-mail]

Please ensure to regularly check your spam or junk folder for any communication from us regarding the status of your application.

Application criteria

We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.

Application process

Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura).

Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.

Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.