Admissions Officer

Unibridgegroup; Watford; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

28 days annual leave

NEST Pension Scheme

Professional development and careerpro

Job summary

Unibridge Group is seeking an Admissions Officer to manage the admissions pipeline, process applications accurately, and provide guidance to applicants. Based in Luton, this office-based role requires strong admin skills, excellent communication, and meticulous attention to detail.

You will collaborate with internal teams, maintain records in CRM systems, and help ensure a smooth, compliant admissions journey for prospective students, contributing to a positive applicant experience.

Qualifications

• GCSEs or equivalent qualifications.
• Minimum of 2 years' administrative experience.
• Strong customer service experience.
• Excellent verbal and written communication skills.
• High level of attention to detail.
• Experience using CRM systems, databases, or application management systems.
• Strong organisational and time management skills.
• Ability to prioritise workloads and meet deadlines.

Responsibilities

• Manage the admissions process with transparency, accuracy, and compliance while meeting deadlines and departmental targets.
• Process and review student applications in a timely and professional manner.
• Maintain correspondence with applicants through email, telephone, and other communication channels.
• Respond to admissions enquiries and provide excellent customer service.
• Liaise with academic and professional service departments to support applicant progression.

Skills

Customer service

Communication

Attention to detail

Time management

Teamwork

Education

GCSEs or equivalent

A-Levels

Bachelor's degree

Tools

CRM systems

Database systems

MS Office

Job description

Admissions Officer

Department: Admissions

Location: Luton (Office-Based)

Job Type: Full-Time, Permanent

Working Hours: 37.5 hours per week, Monday to Friday

Reporting to: Admissions Manager

About Unibridge Group

Unibridge Group is a growing education organisation committed to delivering high-quality educational experiences and supporting students throughout their academic journey.

We are seeking a professional, organised, and detail-oriented Admissions Officer to join our Admissions team. This is an excellent opportunity for an individual with strong administrative, customer service, and communication skills who is passionate about supporting prospective students and ensuring an efficient admissions process.

The Role

The Admissions Officer will play a key role in managing the admissions process, ensuring applications are processed accurately, efficiently, and in line with organisational policies and procedures. The successful candidate will communicate with applicants, provide guidance throughout the admissions journey, and work closely with internal departments to ensure a positive applicant experience.

Key Responsibilities

• Manage the admissions process with transparency, accuracy, and compliance while meeting deadlines and departmental targets.


• Process and review student applications in a timely and professional manner.


• Maintain correspondence with applicants through email, telephone, and other communication channels.


• Respond to admissions enquiries and provide excellent customer service.


• Liaise with academic and professional service departments to maintain effective communication and support applicant progression.


• Ensure all applicant records are maintained accurately within relevant systems.


• Keep up to date with admissions policies, procedures, and regulatory requirements.


• Support colleagues by sharing knowledge, guidance, and training where required.


• Report errors, issues, or concerns promptly and contribute to continuous improvement activities.


• Comply with GDPR, compliance requirements, anti-bribery regulations, and company policies.


• Undertake any other reasonable duties commensurate with the level of the role.

Essential Requirements

• GCSEs or equivalent qualifications.


• Minimum of 2 years' administrative experience.


• Strong customer service experience.


• Excellent verbal and written communication skills.


• High level of attention to detail.


• Experience using CRM systems, databases, or application management systems.


• Strong organisational and time management skills.


• Ability to prioritise workloads and meet deadlines.


• Ability to work effectively both independently and as part of a team.

Desirable Requirements

• A-Level qualifications.


• Bachelor's degree.


• Experience working within Higher Education, preferably within admissions.


• Experience reviewing applications and supporting student recruitment processes.


• Knowledge of admissions systems and processes.

Person Specification

The successful candidate will be:

• Highly organised with excellent attention to detail.


• A strong communicator with excellent interpersonal skills.


• Customer-focused and committed to delivering a positive applicant experience.


• Reliable, adaptable, and proactive.


• A quick learner who can thrive in a fast-paced environment.


• A collaborative team player with strong problem-solving abilities.

Why Join Unibridge Group?

This is an exciting opportunity to join a growing education organisation and contribute to a student-focused admissions function. You will be part of a supportive team environment where your work will directly impact the student journey and organisational success.

At Unibridge Group, we are committed to supporting employee development and providing opportunities for career progression.

Benefits

• Competitive salary


• 28 days annual leave (inclusive of bank holidays)


• NEST Pension Scheme


• Professional development and career progression opportunities


• Supportive and collaborative working environment