Admissions Assistant and Student Relations Administrator

St Andrew's College; Cambridge; On-site; GBP 25,000 - 32,000; Full time

Job summary

St Andrew's College invites an organised Admissions Assistant and Student Relations Administrator to support admissions, events, and pastoral functions. You will be a frontline contact for prospective families and coordinate tours, assessments, and visits while assisting with communications, alumni engagement, and Deputy Head pastoral/admins.

The role combines admissions administration, event logistics, and pastoral support in a busy school environment, requiring excellent customer service and

Qualifications

• Excellent written and verbal communication skills plus a professional, welcoming manner.
• Strong customer service focus with ability to build relationships with families.
• Proven administrative experience in a busy environment.
• Excellent organisational skills with strong attention to detail and ability to prioritise.
• Experience coordinating events or activities is desirable.
• Proficient IT skills and experience with CRM or admissions databases.

Responsibilities

• Record and manage admissions enquiries and applicant information in the college database and admissions systems.
• Respond to inquiries via telephone, email, website, and in person; arrange private tours.
• Coordinate entrance assessments, interviews, taster days, and pupil visits; liaise with families and staff.
• Support homestay/guardian management and related documentation.
• Plan and deliver admissions and recruitment events (Open Days, school tours, fairs).
• Provide family liaison and customer service throughout the admissions journey and promote the college.

Skills

Communication skills

Customer service

Administrative experience

Organisational skills

Time management

Event coordination

Microsoft Office

Team player

Professional demeanor

Tools

CRM systems

Database systems

MS Office / Microsoft Office

Job description

Are you a highly organised, personable, and proactive administrator with excellent communication skills? Do you enjoy building positive relationships with families and supporting events in a busy school environment? We are seeking an enthusiastic Admissions Assistant and Student Relations Administrator to join our team. This is an exciting and varied role that combines admissions administration, event coordination and pastoral support. As a key member of the Admissions team, you will be one of the first points of contact for prospective families, helping to deliver an exceptional admissions journey from initial enquiry through to enrolment. You will support the organisation of Open Days, taster days, school visits, fairs, and other recruitment events, while also assisting with communications, database management, alumni engagement, and administrative support for the Deputy Head Pastoral. The successful candidate will be professional, customer-focused, highly organised, and passionate about providing outstanding service to families and visitors. Purpose of the Role To provide comprehensive administrative support to the Admissions team and the wider college, ensuring prospective pupils and families receive a professional, welcoming, and efficient experience throughout their journey with the College. The role will also support wider school communication, events, alumni engagement, and provide administrative assistance to the Deputy Head Pastoral and Deputy Head Academic.

Key Responsibilities

Admissions Administration

• Accurately record and maintain admissions enquiries and applicant information within the College database and admissions systems.
• Respond promptly and professionally to admissions enquiries via telephone, email, website, and face-to-face interactions.
• Arrange and coordinate private tours for prospective families.
• Manage the scheduling of entrance assessments, interviews, taster days, and prospective pupil visits.
• Liaise with parents, feeder schools, agents, Heads of Department, and teaching staff throughout the admissions process.
• Prepare admissions correspondence, joining documentation, and offer letters ensuring accuracy and consistency of brand.
• Provide guidance and information to families regarding the admissions process and academic programmes.
• Follow up enquiries in a timely manner and maintain excellent customer service standards throughout the applicant journey.

Homestay and Guardian Management

• Maintain accurate records of homestay providers, guardians, student placements, and associated documentation.
• Act as a key point of contact for parents, guardians, homestay providers, and students regarding accommodation arrangements.
• Liaise with families, guardians, homestay hosts, and College staff to ensure smooth placement and transition arrangements.
• Monitor and maintain compliance documentation relating to guardianship and homestay arrangements.

Events and Recruitment Activities

• Assist in the planning, coordination, and delivery of admissions and recruitment events including:
• Open Days
• Taster Days
• School Tours
• Entrance Assessment
• School Fairs
• Recruitment Events
• Manage event registration processes, attendee lists, invitations, confirmations, and post-event communications.
• Help prepare event materials, displays, literature, and promotional resources.
• Support the organisation and logistics of recruitment travel.
• Attend events as a welcoming and professional representative of the College.
• Meet and greet prospective families and visitors, ensuring a positive and memorable experience.

Family Liaison and Customer Service

• Act as a key point of contact for prospective parents and pupils.
• Build positive and lasting relationships with families throughout the admissions process.
• Provide timely and accurate information and support.
• Communicate key admissions dates, deadlines, and event information.
• Ensure all visitors receive a warm, professional, and informative experience.

Marketing and Communications Support

• Support the admissions manager with admissions communications and related administrative activity.
• Maintain and update information on College communication platforms, including My School Portal and ISAMs.
• Assist with the distribution of prospectuses and admissions literature.
• Manage stock levels of admissions materials and promotional resources.
• Support communication campaigns promoting the College and its events.

Alumni Engagement

• Assist with the development and maintenance of the College's alumni database.
• Support alumni communications and engagement activities.
• Assist in the planning and delivery of alumni events.

Student Administration

• Provide administrative support to the Deputy Head Pastoral and the Deputy Head Academic.
• Assist with scheduling, communications, record keeping, and meeting administration.
• Support pastoral initiatives and student welfare activities as required.
• Handle sensitive information with professionalism and discretion.

General Responsibilities

• Maintain a comprehensive knowledge of School life, curriculum, pastoral provision, co-curricular opportunities, and university pathways.
• Promote and support the College vision, values, and strategic objectives.
• Provide cover and support for colleagues when required.
• Undertake additional duties appropriate to the role and the needs of the College.

Person Specification Essential Skills and Experience

• Excellent written and verbal communication skills.
• Strong customer service and relationship-building abilities.
• Previous administrative experience in a busy environment.
• Excellent organisational skills with strong attention to detail.
• Ability to prioritise workload and manage multiple deadlines.
• Experience coordinating events or activities.
• Strong IT skills, including Microsoft Office applications.
• Ability to work independently and as part of a team.
• Professional, welcoming, and confident when dealing with visitors.
• Experience handling confidential information with discretion.

Personal Qualities

• Positive and proactive approach.
• Highly organised and methodical.
• Friendly, approachable, and professional.
• Adaptable and willing to support a wide range of activities.
• Strong initiative and problem-solving skills.
• Calm and effective under pressure.
• Commitment to providing exceptional service.

Desirable

• Previous admissions experience.
• Experience working within a school or educational setting.
• Understanding of the independent school sector.
• Experience using CRM, admissions, or database systems.
• Experience supporting marketing or external relations activities.
• Experience supporting school administration.