Admissions Officer

UK Management College Ltd; Derby; On-site; GBP 20,000 - 28,000; Full time

Job summary

UK Management College Ltd is seeking an Admissions Officer in Derby to process student applications efficiently and in line with procedures. You will verify documents, update systems, and progress applicants through the stages while delivering high-quality service.

You will communicate with applicants, provide guidance, and support progression and enrolment. The role requires strong admin, attention to detail, and the ability to meet SLAs in a collaborative team environment.

Qualifications

• Demonstrated strong administrative skills and keen attention to detail.
• Experience processing applications, records, or documentation.
• Excellent written and verbal communication abilities.
• Ability to manage workload and meet deadlines/SLAs.
• Proficiency in Microsoft Word, Excel, Outlook, Teams.
• Strong customer service and stakeholder management.
• Ability to work independently and as part of a team.

Responsibilities

• Process applications through all admissions stages accurately.
• Verify documentation and ensure compliance with requirements.
• Keep admissions records updated and timely.
• Communicate with applicants regarding status and required items.
• Meet productivity and SLA targets and support peak periods.
• Collaborate with colleagues and participate in team activities.

Skills

Administrative skills

Attention to detail

Written and verbal communication

Record/document processing

Workload management

Microsoft Office

Customer service

Team collaboration

Education

Experience in higher/further education admissions

Tools

CRM systems

Admissions software

Job description

Admissions Officer

Role Purpose

To process student applications efficiently, accurately, and in accordance with admissions procedures, contributing to recruitment, conversion, enrolment, and applicant service objectives.

Key Responsibilities

• Admissions Processing
  • Assess and process applications through all required admissions stages.
  • Verify application documentation and supporting evidence.
  • Ensure applications meet institution and partner requirements.
  • Update admissions systems accurately and in a timely manner.
  • Progress applications to the next stage of the admissions process.
• Applicant Communication
  • Communicate with applicants regarding outstanding documentation and admissions decisions.
  • Provide accurate admissions information and guidance.
  • Follow up with applicants to support progression and enrolment.
• Compliance & Quality
  • Ensure compliance with admissions procedures and policies.
  • Maintain accurate and complete applicant records.
  • Participate in quality assurance activities and file reviews.
  • Escalate concerns or irregularities to senior staff.
• Service Delivery
  • Meet agreed productivity and SLA requirements.
  • Support intake activities and peak-period admissions processing.
  • Contribute to positive applicant experiences.
• Team Contribution
  • Work collaboratively with admissions colleagues and stakeholders.
  • Attend team meetings and training activities.
  • Support departmental objectives and operational priorities.

Key Accountabilities

• Timely processing of applications.
• Compliance with admissions procedures.
• Data accuracy and record maintenance.
• Delivery of applicant service standards.
• Achievement of productivity and SLA requirements.
• Support for recruitment and enrolment targets.

Skills and Experience

• Essential
  • Strong administrative skills and attention to detail.
  • Excellent written and verbal communication skills.
  • Experience processing applications, records, or documentation.
  • Ability to manage workload and meet deadlines/SLAs.
  • Proficient in Microsoft Office (Word, Excel, Outlook, Teams).
  • Strong customer service and stakeholder management skills.
  • Ability to work independently and as part of a team.
• Desirable
  • Experience in higher or further education admissions.
  • Knowledge of admissions, enrolment, or student recruitment processes.
  • Experience using CRM, admissions, or student record systems.
  • Understanding of GDPR and data protection requirements.
  • Knowledge of UKVI requirements and international admissions processes