Admissions & Enrolment Administrator

Abingdon and Witney College; Abingdon; On-site; GBP 27,000 - 28,000; Full time

Job summary

Abingdon and Witney College is seeking an Admissions & Enrolment Administrator to support students from application through enrolment, ensuring an outstanding experience at every step. The role collaborates with curriculum teams to manage admissions, enrolments and related records across both Abingdon and Witney campuses.

Ideal candidates will have excellent communication, outstanding customer service, and experience maintaining accurate records, with proficiency in Microsoft 365 and the ability

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Ability to work independently and as part of a team.
• Experience maintaining accurate records and documentation.
• Proficient with Microsoft 365 applications.
• Capable of adapting to changing priorities and pressure.
• Builds positive professional relationships with stakeholders.

Responsibilities

• Managing the end-to-end admissions process, including online applications, interview scheduling and offer management.
• Providing professional and timely support via telephone and online helpdesk channels.
• Processing student enrolments, withdrawals, transfers, achievements and payments.
• Maintaining accurate student and course information in line with funding and compliance requirements.
• Supporting student and parent portal enquiries.
• Producing student ID badges.
• Utilising data and reports to support operational effectiveness and service improvement.
• Building positive relationships with colleagues across the college to support a seamless student experience.

Skills

Verbal and written communication

Customer service

Independent working

Team collaboration

Adaptability under pressure

Stakeholder relationship building

Record keeping

Tools

Microsoft 365

Job description

No candidate will meet every single desired qualification / criteria. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

Salary: £27,166 - £27,820 per annum

Hours per week: 37

Working pattern: Monday to Thursday 7.5 hours, Friday 7 hours

Weeks per Annum: 52 weeks

Location: Across both campuses: Abingdon & Witney

Contract type: Permanent

Are you a highly organised administrator with excellent customer service skills and a passion for helping people achieve their educational goals?

We are seeking an enthusiastic and proactive Admissions & Enrolment Administrator to join our busy Admissions team. This is an exciting opportunity to play a key role in supporting students throughout their journey, from application through to enrolment, ensuring they receive an outstanding experience every step of the way.

About the Role

Working closely with curriculum teams and colleagues across the college, you will be responsible for the administration of admissions and enrolment processes, maintaining accurate student records and providing exceptional support to applicants, students, parents and colleagues.

Key responsibilities include:

• Managing the end-to-end admissions process, including online applications, interview scheduling and offer management.
• Providing professional and timely support via telephone and online helpdesk channels.
• Processing student enrolments, withdrawals, transfers, achievements and payments.
• Maintaining accurate student and course information in line with funding and compliance requirements.
• Supporting student and parent portal enquiries.
• Producing student ID badges.
• Utilising data and reports to support operational effectiveness and service improvement.
• Building positive relationships with colleagues across the college to support a seamless student experience.

About You

We are looking for someone who:

• Has excellent verbal and written communication skills.
• Enjoys delivering high-quality customer service.
• Can work effectively both independently and as part of a team.
• Has experience maintaining accurate records and documentation.
• Is confident using Microsoft 365 applications.
• Can adapt to changing priorities and work well under pressure.
• Builds positive professional relationships with a wide range of stakeholders

Why Work with us:

Excellent benefits for our employees including generous pension and holiday schemes (with potential Christmas closure days), continued professional development, flexible working options, corporate gym membership, cycle/tech scheme and much more.

*Abingdon and Witney College reserve the right to close all applications before posted closing date.

AWC values diversity and encourages applications from all sections of the community. We are committed to safeguarding and expect all our employees and volunteers to share this commitment. We are exempt from the Rehabilitation of Offenders Act 1974 and all appointments are subject to satisfactory clearances including enhanced DBS checks.

Abingdon and Witney College are committed to safer recruitment practices. In addition to our pre-employment checks, we will conduct an online search. This includes checking Google main results feed as well as the 'News' and 'Images' tab. We will be checking for any publicly available information that suggests the applicant may not be suitable to work with children or young/vulnerable people or content that could potentially damage Abingdon and Witney College's reputation. This may include inappropriate posts, comments or images displaying evidence of offensive or inappropriate behaviour, jokes or language, discriminatory comments, inappropriate photos, drug or alcohol misuse.