Admissions Coordinator - Salesforce Specialist (Higher Ed)

Higher Ed Partners; Brighton, St Albans; On-site; GBP 26,000 - 32,000; Full time

Job summary

Higher Ed Partners is seeking an organised Admissions Coordinator to support the admissions journey for prospective students across partner universities. You will manage applicant information, ensure documentation is complete and compliant, and work with university partners to keep applications progressing within SLAs.

The role requires experience in UKHigher Education admissions, strong Salesforce knowledge and excellent Excel/Office skills, plus the ability to manage multiple priorities in a

Qualifications

• Experience in Higher Education admissions, student administration, education services or a similar environment.
• Strong knowledge and practical experience of Salesforce – essential.
• Strong Microsoft Excel and Microsoft Office skills – essential.
• Excellent attention to detail and a high level of accuracy when handling applicant and student information.

Responsibilities

• Verify applicant documentation, including identity checks, qualification evidence, English language certificates and NARIC/UK ENIC equivalency, where required.
• Conduct initial eligibility checks against partner university admissions criteria and escalate complex or ambiguous cases appropriately.
• Prepare, quality-check and submit application bundles to university partners, ensuring accuracy and compliance with agreed SLAs.
• Maintain accurate applicant and admissions information within Salesforce.
• Monitor admissions-related inboxes and ensure timely, professional communication with internal teams and university admissions partners.
• Provide first-line administrative support to Enrolment and Retention Specialists, responding to routine admissions queries and supporting applicants through the early stages of their journey.
• Work collaboratively with Contact Centre and Partner Support teams to improve admissions turnaround times, data accuracy and communication.
• Identify risks, issues and recurring problems within the admissions process and ensure these are escalated and tracked through to resolution.
• Support the maintenance and review of admissions processes, workflows, SOPs and process documentation.
• Support quality assurance of admissions-related content and identify areas for correction or improvement.
• Analyse workflow trends and identify opportunities to improve efficiency, accuracy and operational performance.
• Produce accurate reports and data extracts for management as required.
• Ensure all admissions activity complies with internal procedures, university partner requirements and relevant regulatory expectations.
• Provide cross-cover within the admissions team and support other reasonable duties as required.

Skills

Salesforce knowledge

Excel & Office

UK Higher Education admissions

Attention to detail

Organisational skills

Education

Education services or related environment experience

Tools

Salesforce

Job description

Higher Ed Partners is seeking an organised Admissions Coordinator to support the admissions journey for prospective students across partner universities. You will manage applicant information, ensure documentation is complete and compliant, and work with university partners to keep applications progressing within SLAs.

The role requires experience in UKHigher Education admissions, strong Salesforce knowledge and excellent Excel/Office skills, plus the ability to manage multiple priorities in a