Admissions Assistant

Coleg Cambria; Shotton; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Generous annual leave

Pension package

On-site gym access

On-site restaurants

Job summary

Coleg Cambria in Wales is seeking an Admissions Assistant to deliver first-class support to the college admissions service. The role focuses on providing a fair and transparent applicant experience and processing application forms.

You will handle enquiries via telephone, email, live chat and text, and help develop tools that improve customer service for learners while ensuring safeguarding and DBS procedures are followed.

Qualifications

• Level 3 NVQ in Business Administration required.
• 4 GCSEs at grade C or above including English and Maths.
• Excellent communication across phone, email, live chat and text.
• Well organised with ability to prioritise workload.
• Support the needs of learners and college staff.

Responsibilities

• Provide first class, customer focused admissions support.
• Process and check all student application forms (paper and online) within timescales.
• Respond to enquiries by telephone, text, email and Live Chat.
• Develop tools and services that enhance customer service for learners.

Skills

Communication

Time management

Organised

Customer service

Multichannel comms

Education

Level 3 NVQ in Business Administration

4 GCSEs (A–C) incl English & Maths

Job description

As an Admissions Assistant you will help to provide first class support to the college admissions service. The prime function of the role is to provide a first class, customer focused, sector leading, fair and transparent applicant experience and College admissions service. The duties of an Admissions Assistant will include supporting the processing and checking of all student application forms (paper and online) within designated timescales. To respond appropriately and timely to enquiries, telephone calls, text messages, emails and Live Chat To develop technological tools and services that enhance customer service levels and communicate with learners in the modern manner they are used to., The promotion of Equality and Diversity is an essential part of the work we do and as part of this, the College is committed to having a diverse staff group. The safety of children, young people and adults identified as 'vulnerable' is paramount and Coleg Cambria is fully committed to safeguarding and promoting the welfare of these individuals and to the rigorous implementation of Disclosure and Barring Service (DBS) procedures and arrangements. A DBS Disclosure will be requested from the successful candidate being offered the position. Depending on the role you are applying for if successful, you may also be required to register with the Education Workforce Council. Roles are normally advertised with a salary range. If you are offered a role at the college, relevant experience will be taken into consideration to determine your starting salary.

• Level 3 NVQ in Business Administration
• To provide office support to the Admissions team to all of the college sites
• 4 GCSEs at grade C or above including English and Maths
• Well organised and able to prioritise workload effectively
• To be able to support the needs of learners and college employees
• To be able communicate effectively via the telephone, email, live chat and text
• Flexible attitude, ability to use initiative
• Good telephone manner
• Punctual, organised, and understand the importance of good time management
  We provide a warm welcome to all students and staff to make Coleg Cambria a place you want to be a part of. To ensure our students get the best experience and results they can, we make sure the people employed with us are happy. We nurture a positive work environment, a constantly expanding and improving workforce, and offer the opportunity to challenge yourself. On top of all that we have a wide range of benefits to make sure our employees feel valued, including generous annual leave, a great pension package, discount membership to our on-site gyms, salons, and professional training restaurants.
• Our 5 Campuses situated in the stunning North Wales area are constantly expanding and evolving. With strong relationships with multiple companies in the area we help give our students the best start to their careers and help the local economy thrive. Wales has a strong and proud culture we continue to grow these important values by being committed to raising the Welsh language profile. We are very proud of what we have built here and we are now looking for someone to enhance our already exceptional workforce.
  Excellent Pension Scheme(s) Generous Annual Leave Entitlement On site nursery provision at our Deeside site Discounts on a Range Of College Evening Courses Access to A Wide Range of E-Learning and Professional Development Discounted Gym Membership Excellent Sports and Fitness Facilities Free Parking on All Sites Cycle Scheme Discounted Rates for Hairdressing and Beauty Treatments Discounted Rates for Restaurants Enhanced maternity, adoption and paternity leave.