Student Admissions Support Specialist

Coleg Cambria; Shotton; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Generous annual leave

Pension package

On-site gym access

On-site restaurants

Job summary

Coleg Cambria in Wales is seeking an Admissions Assistant to deliver first-class support to the college admissions service. The role focuses on providing a fair and transparent applicant experience and processing application forms.

You will handle enquiries via telephone, email, live chat and text, and help develop tools that improve customer service for learners while ensuring safeguarding and DBS procedures are followed.

Qualifications

• Level 3 NVQ in Business Administration required.
• 4 GCSEs at grade C or above including English and Maths.
• Excellent communication across phone, email, live chat and text.
• Well organised with ability to prioritise workload.
• Support the needs of learners and college staff.

Responsibilities

• Provide first class, customer focused admissions support.
• Process and check all student application forms (paper and online) within timescales.
• Respond to enquiries by telephone, text, email and Live Chat.
• Develop tools and services that enhance customer service for learners.

Skills

Communication

Time management

Organised

Customer service

Multichannel comms

Education

Level 3 NVQ in Business Administration

4 GCSEs (A–C) incl English & Maths

Job description

Coleg Cambria in Wales is seeking an Admissions Assistant to deliver first-class support to the college admissions service. The role focuses on providing a fair and transparent applicant experience and processing application forms.

You will handle enquiries via telephone, email, live chat and text, and help develop tools that improve customer service for learners while ensuring safeguarding and DBS procedures are followed.