Administrator Support Coordinator

Yusen Logistics; East Midlands; On-site; GBP 27,000 - 34,000; Full time

Benefits offered by this job

Salary £30,508.11 per annum

45-hour contract with 60 minute lunch

Health cash plan

Company pension scheme

Cycle to work scheme

Employee referral scheme

Critical Illness Cover

Free online Fitness Platform

Job summary

Yusen Logistics Derby site is seeking an Onsite Coordinator to manage inbound parts and ensure smooth operation. Based at the customer site, you will keep real-time tracking accurate and keep both Yusen and customer stakeholders informed throughout the day.

You’ll support drivers by providing clear schedules, coordinating movements, and resolving issues to maintain flow. The role operates on a 24-hour site with rotating shifts (05:00-14:00, 13:00-23:00, 21:00-06:00).

Qualifications

• Strong communication skills and customer service mindset.
• Proficiency with Microsoft Office applications (Excel, PowerPoint, Outlook).
• Ability to work collaboratively and manage tasks with minimal supervision.

Responsibilities

• Support daily abnormalities raised by production and logistics stakeholders, ensuring procedures are followed.
• Check manifest paperwork for 100% accuracy against planned data.
• Complete customer reports accurately and on time with clear, reliable information.
• Enter data into the system precisely and keep records updated.
• Follow the customer’s escalation process promptly and within timelines.
• Manage truck arrivals and departures to maintain smooth flow.
• Log delays and abnormalities with LPs in the tracking system.
• Communicate delays and freight issues to relevant departments and escalate as needed.

Skills

Communication

Customer service

MS Excel

PowerPoint

Outlook

Teamwork

Flexibility

Independent work

Attention to detail

Tools

MS Excel

PowerPoint

Outlook

Job description

About Yusen Logistics

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

About Yusen Logistics

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

Role Overview

We’re looking for an Onsite Coordinator to join our team in Derby (DE1 9TA). Based at our customer’s site, this is a key role responsible for keeping track of inbound parts and ensuring the operation runs smoothly. You’ll use your excellent organisational skills to keep our tracking system accurate and updated in real time, and your strong communication skills to ensure both Yusen and customer stakeholders are fully informed throughout the day.

You’ll also play an important part in supporting our drivers — providing clear schedule information, coordinating their movements, and helping resolve any issues that arise to keep the operation flowing efficiently.

Our customer operates 24 hours a day, so you’ll need to be flexible and able to work within a rotational shift pattern. Shifts run Monday to Friday across three set start times:

• 05:00-14:00
• 13:00-23:00
• 21:00-06:00

Key Responsibilities

• Support daily abnormalities raised by the production plant and logistics stakeholders, ensuring full adherence to procedures
• Check completed manifest paperwork with 100% accuracy against planned parts collection data
• Complete all customer reports accurately and on time, ensuring information is clear and reliable
• Enter data into the system with precision, monitoring and updating records as required
• Follow the customer’s escalation process promptly and in line with agreed timelines
• Manage truck arrivals and departures to maintain smooth operational flow
• Liaise with all LPs, logging delays and abnormalities into tracking system
• Communicate with relevant departments regarding delays and freight abnormalities, ensuring issues are captured and escalated appropriately

What You Will Bring To The Role

• Strong communication skills, with the confidence to engage effectively with both Yusen and customer stakeholders
• A genuine commitment to delivering excellent customer service
• Good working knowledge of Microsoft applications, including Excel, PowerPoint and Outlook
• A collaborative, team focused approach
• Flexibility to support overtime, holiday cover and sickness cover when required
• The ability to work independently and manage tasks without supervision
• A high level of accuracy and attention to detail in all aspects of your work

What We Offer

• Salary of £30,508.11 per annum
• 45-hour contract with 60 minute lunch
• Health cash plan
• Company pension scheme
• Cycle to work scheme
• Employee referral scheme
• Critical Illness Cover
• Free online Fitness Platform, i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
• Employee benefits, i.e., free eye test, up to 25% off gym membership, and high street vouchers
• Free access to 24/7 online GP, mental health support service, Life Events Counselling and Care Concierge Service
• Tailored development and career opportunities
• New trucks
• Set routes
• Good work/life balance

Why Join Us?

At Yusen Logistics you will have the opportunity to contribute to meaningful projects, work alongside talented professionals, and grow your career in an environment that values innovation, accountability, and collaboration.

At Yusen Logistics, we understand the value of utilising AI and other technologies to support the application process. However, we encourage candidates to use these tools to enhance their application rather than replace their own effort and authenticity. During the interview process, we expect responses to reflect your own experience, thinking and capabilities.

Yusen Logistics is an equal opportunities employer. We welcome applications from all suitably qualified candidates and make our recruitment decisions based solely on skills, experience and potential. Diversity enables us to create an inclusive environment where everyone can thrive and grow.

We thank all applicants for their interest; however, only those under consideration will be contacted.

Yusen Logistics are proud to be a 'Disability Confident Committed' employer.