Administrator (onsite) Support Coordinator

Yusen Logistics (UK) Ltd; East Midlands; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Health cash plan

Company pension scheme

Cycle to work scheme

Employee referral scheme

Critical Illness Cover

Free online Fitness Platform

Free eye test

Gym membership discount

Job summary

Yusen Logistics is seeking an Onsite Coordinator to join our team in Derby. Based at our customer’s site, you will track inbound parts, keep the tracking system accurate in real time, and communicate with Yusen and customer stakeholders throughout the day.

You’ll support drivers, coordinate movements, and help resolve issues to keep the operation flowing. The role requires flexibility for a 24-hour operation and rotation shifts, with three set start times.

Qualifications

• Strong communication with stakeholders across teams.

Responsibilities

• Support daily abnormalities raised by production plant and logistics stakeholders, ensuring adherence to procedures.
• Check manifest paperwork accuracy against data.
• Complete customer reports accurately and on time.
• Enter data into the system and monitor records.
• Follow the customer’s escalation process promptly.
• Manage truck arrivals and departures for smooth flow.
• Liaise with LPs and log delays and abnormalities.

Skills

Strong communication

Microsoft Office

Excel

PowerPoint

Outlook

Team collaboration

Independent working

Tools

Microsoft Excel

PowerPoint

Outlook

Job description

About Yusen Logistics

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

www.yusen-logistics.com/

Role Overview

We’re looking for an Onsite Coordinator to join our team in Derby (DE1 9TA).

Based at our customer’s site, this is a key role responsible for keeping track of inbound parts and ensuring the operation runs smoothly. You’ll use your excellent organisational skills to keep our tracking system accurate and updated in real time, and your strong communication skills to ensure both Yusen and customer stakeholders are fully informed throughout the day.

You’ll also play an important part in supporting our drivers — providing clear schedule information, coordinating their movements, and helping resolve any issues that arise to keep the operation flowing efficiently.

Our customer operates 24 hours a day, so you’ll need to be flexible and able to work within a rotational shift pattern. Shifts run Monday to Friday across three set start times:

• 05:00–14:00
• 13:00–23:00
• 21:00–06:00

Key Responsibilities

• Support daily abnormalities raised by the production plant and logistics stakeholders, ensuring full adherence to procedures
• Check completed manifest paperwork with 100% accuracy against planned parts collection data
• Complete all customer reports accurately and on time, ensuring information is clear and reliable
• Enter data into the system with precision, monitoring and updating records as required
• Follow the customer’s escalation process promptly and in line with agreed timelines
• Manage truck arrivals and departures to maintain smooth operational flow
• Liaise with all LPs, logging delays and abnormalities into tracking system
• Communicate with relevant departments regarding delays and freight abnormalities, ensuring issues are captured and escalated appropriately

What You Will Bring To The Role

• Strong communication skills, with the confidence to engage effectively with both Yusen and customer stakeholders
• A genuine commitment to delivering excellent customer service
• Good working knowledge of Microsoft applications, including Excel, PowerPoint and Outlook
• A collaborative, team focused approach
• Flexibility to support overtime, holiday cover and sickness cover when required
• The ability to work independently and manage tasks without supervision
• A high level of accuracy and attention to detail in all aspects of your work

What We Offer

• Salary of £30,508.11 per annum
• 45-hour contract with 60 minute lunch
• Health cash plan
• Company pension scheme
• Cycle to work scheme
• Employee referral scheme
• Critical Illness Cover
• Free online Fitness Platform, i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
• Employee benefits, i.e., free eye test, up to 25% off gym membership, and high street vouchers
• Free access to 24/7 online GP, mental health support service, Life Events Counselling and Care Concierge Service
• Tailored development and career opportunities
• New trucks
• Set routes
• Good work/life balance

Why Join Us?

At Yusen Logistics you will have the opportunity to contribute to meaningful projects, work alongside talented professionals, and grow your career in an environment that values innovation, accountability, and collaboration.

At Yusen Logistics, we understand the value of utilising AI and other technologies to support the application process. However, we encourage candidates to use these tools to enhance their application rather than replace their own effort and authenticity. During the interview process, we expect responses to reflect your own experience, thinking and capabilities.

Yusen Logistics is an equal opportunities employer.

We welcome applications from all suitably qualified candidates and make our recruitment decisions based solely on skills, experience and potential.

Diversity enables us to create an inclusive environment where everyone can thrive and grow.

We thank all applicants for their interest; however, only those under consideration will be contacted.

Yusen Logistics are proud to be a ‘Disability Confident Committed’ employer.