Ward Clerk (Adult Day Surgery Unit / Chesterman Unit)

Royal Berkshire; Reading; On-site; GBP 21,000 - 27,000; Full time

Job summary

Ward Clerk (Adult Day Surgery Unit / Chesterman Unit) at Royal Berkshire NHS Foundation Trust is a full‑time administrator role. 37.5 hours per week, shifts 07:00-15:00 and 10:00-18:00, with flexibility to cover the full range.

You will support day-surgery admissions, manage data in NHS systems, and liaise with ward staff. Prior NHS admin experience and IT skills are essential, with focus on accuracy and confidentiality.

Qualifications

• Experience working in an administrative environment
• Knowledge of Microsoft Office packages
• Experience using NHS computer systems and data management (electronic and paper)

Responsibilities

• Answer general enquiries in a helpful and sympathetic manner.
• Enter correct data onto hospital appointment system.
• Keep ward areas well stocked with stationery and photocopying.
• Maintain patient confidentiality at all times.
• Maintain a professional approach in clinical areas.
• Liaise daily with nurse in charge.
• Book transport and ensure EDLs are completed promptly.
• Able to use the EPR system.
• Liaise with Facilities for staff maintenance requests.

Skills

IT skills

Teamwork

Communication with patients

Work under pressure

Microsoft Office

Education

General education including Maths and English

Tools

EPR system

NHS applications

Job description

Ward Clerk (Adult Day Surgery Unit / Chesterman Unit)

Band 2 Ward Clerk / Administrator (Adult Day Surgery Unit / Chesterman Unit)

This is a Full Time post for 37.5 hours per week.

Shift patterns operate between 07:00 - 15:00 and 10:00 - 18:00. Please note that flexibility is required, as you will be expected to work across the full range of these shifts.

The Adult Day Surgery Unit / Chesterman Unit is looking for a Ward Clerk to join our dynamic team.

We are a busy 34 bedded unit accommodating patients who are having day surgery - we care for both planned and emergency admissions for patients under going surgery, e.g. gynaecology, urology, general surgery, ENT, oral.

Chesterman is a 13 bedded admission suite for inpatient admissions.

Please contact the ward on 0118 322 7622 and ask to speak to the nurse in charge if you would like to arrange an informal visit to the unit or to enquire more about this vacancy.

Main duties of the job

We are looking for an enthusiastic, highly motivated and organised individual to provide outstanding service to all who visit the department.

You will be confident working within a team in a fast-paced environment and have excellent IT skills, be comfortable communicating with patients and colleagues at all levels and work quickly under pressure.

You will be responsible for consistently and accurately carrying out your duties as well as the provision of a high quality and efficient service, providing this in a confident and courteous way to service users.

You should have experience of working within an administrative environment, using multiple computer systems and managing data (electronic and paper-based).

Full compliance with local procedures, deadlines and best practice will be a key part of the role.

About us

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our Trust "CARE" values:Compassionate,Aspirational,Resourceful,Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Job responsibilities

• Answer general enquires in a helpful and sympathetic manner.
• To ensure all correct data is entered onto hospital appointment system.
• To ensure the ward areas is kept well stocked with stationary, and photocopying as required.
• To ensure patients confidentiality is maintained.
• To maintain a professional approach whilst in clinical areas.
• Liaise on a daily basis with nurse in charge.
• Booking transport as requested and ensuring EDLs are completed in a timely manner.
• To be able to use the EPR system.
• Liaise with the facilities department on behalf of staff, logging maintenance requests.

Please refer to the attached Job Description and Person Specification for further details of the job role.

Person Specification

Qualifications

• Good general standard of education to include Maths and English
• Relevant experience in NHS Admin role

Experience

• Experience with Microsoft Office packages
• Previous administrative experience in an unsupervised capacity
• Previous experience in a hospital setting an advantage
• Experience in using EPR and NHS applictions

Patient Care Quality

• Can give examples at interview of quality patient care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.