Administrator – Service Department

Nationwide Fire Sprinklers Ltd; Nottingham; On-site; GBP 12,398 - 17,908; Full time

Benefits offered by this job

28 days annual leave

Auto-enrolment pension

Free parking

Job summary

Nationwide Fire Sprinklers Ltd in Colwick, Nottingham, is seeking an office-based Service and Maintenance Administrator to handle day-to-day admin and service scheduling. You will review inquiries by phone, email and online submissions, book services, arrange hotels/parking, create daily job sheets, input data and issue service certificates.

The role requires keen attention to detail, strong IT skills with Microsoft Office and G-Suite, and a good knowledge of the UK.

Qualifications

• GCSEs including English Language and Mathematics are required.
• Excellent IT skills with Microsoft Office and G-Suite.
• Good geographical knowledge of the UK is preferred.

Responsibilities

• Review customer enquiries and assist with queries by telephone, email and online submissions.
• Make service and maintenance bookings by email
• Create daily job sheets/tasks
• Data input and record keeping
• Reviewing and issuing service certification
• Raising invoices and proforma invoices using SAGE
• Assisting Engineers with queries.

Skills

Attention to detail

Strong IT skills

UK geography knowledge

Education

GCSEs incl. English & Maths

Tools

SAGE

Microsoft Office

G-Suite

Job description

Full Time – 38.5 hours
8.00 am – 4.30 pm Monday to Thursday
8.00 am – 3.00 pm Friday

Colwick, Nottingham

Who are we?

Nationwide Fire Sprinklers Ltd is a family-run company operating out of Colwick Industrial Estate, Nottingham. We install residential, domestic and commercial fire sprinkler systems UK wide, into homes, offices, apartments, hotels and HMO’s

What is the role?

You will be working in our Service and Maintenance department in this office-based role, where you will be
responsible for the general day-to-day administration and service scheduling.

Typical duties will include:

• Reviewing customer enquiries and assisting with queries by telephone, email and online submissions
• Making service and maintenance bookings by email
• Booking hotels, parking and other such tasks
• Creating daily job sheets/tasks
• Data input and record keeping
• Reviewing and issuing service certification
• Raising invoices and proforma invoices using SAGE
• Assisting Engineers with queries.

What are we looking for in a candidate?

• Keen eye for detail and accurate record keeping
• Be honest, diligent and self-motivated
• Minimum of 5 GCSEs including grades C/4+ in English Language and Mathematics
• Have excellent IT skills and be familiar with Microsoft Office and G-Suite
• A good geographical knowledge of the UK
• Live within a 30 – 45 minute commute of Colwick.
• £NMW – £13.50p/h dependent upon experience and qualification
• Friendly, sociable and supportive work environment
• 28 days annual leave, including Bank Holidays (increasing to 38 days based on length of service)
• Auto-enrolment pension scheme available (if applicable)
• Free parking