Administrator / Receptionist (Evenings) (AWDO-P15400) in Hedge End)

AWD online; Hedge End; On-site; GBP 23,000 - 29,000; Part time

Benefits offered by this job

Free on-site parking

Public sector pension scheme

Staff leisure centre membership rates

Good transport links

Cycle-to-Work scheme

Job summary

AWD online is seeking an Administrator/Receptionist for evening shifts at a community arts venue in Hedge End. You will combine front-of-house service with administrative tasks, bookings, payments, and programme support while ensuring a welcoming environment for visitors and hirers.

The role involves working 11.5 hours per week, with Monday and Wednesday evenings, term-time and 40 weeks per year, plus potential overtime for lettings. Passion for the arts and proactive initiative are essential.

Qualifications

• Strong administration, communication and IT skills.
• Genuine passion for the arts and community context.
• Ability to take responsibility for securely locking up the centre.

Responsibilities

• Provide welcoming reception service and manage enquiries.
• Process bookings and payments using booking systems.
• Support centre events, activities and marketing updates.
• Maintain records, filing and notices, and assist with minute-taking.

Skills

Strong administration

IT skills

Communication

Visitor support

Initiative

Tools

Legend Booking System

Little Box Office

Job description

Administrator / Receptionist (Evenings)

Bring strong administration, communication and IT skills to a welcoming community arts setting, supporting visitors, hirers and a varied programme for two evening shifts each week. A genuine passion for the arts and confident initiative is essential.

If you’ve also worked in the following roles, we’d also like to hear from you: Office Administrator, Administration Assistant, Office Assistant, Front of House Assistant, Front of House Receptionist, Reception Administrator, Customer Service Administrator, Administrative Assistant, Front of House Administrator

Benefits include free on-site parking, a public sector pension scheme and staff leisure centre membership rates.

SALARY: Actual Salary £7,091 for 11.5 hours per week (£26,017 per annum FTE)

LOCATION: Hedge End, Southampton, Hampshire

JOB TYPE: Part-Time, Permanent

WORKING HOURS: 11.5 hours per week, Monday and Wednesday, 3.45pm to 9.30pm, term time only, 40 weeks per year. Some overtime may be required to cover lettings and functions, and hours may change for operational needs

JOB OVERVIEW

An engaging opportunity is available to support a busy community arts programme in a welcoming, well-equipped venue. The Administrator / Receptionist will be part of a team supporting visitors, hirers, activities and events.

Working closely with the Arts Centre Manager and site colleagues, the Administrator / Receptionist will combine front-of-house service with administration, bookings, payments, records and practical programme support.

The Administrator / Receptionist will also help maintain safe, organised spaces, monitor community activity on site and secure the centre at the end of the evening, with scope to contribute ideas and develop skills across varied arts disciplines.

DUTIES

Your duties as the Administrator / Receptionist include:

• Reception and Customer Service: Provide a welcoming reception service, handle telephone, voicemail and customer enquiries, and act as the main contact for hirers during the shift
• Bookings and Payments: Process activity, hirer and school bookings and payments using Legend Booking System and Little Box Office, producing reports and registers when requested
• Programme and Marketing Support: Assist with centre-run activities and courses, telephone bookings, email marketing and website or social media updates
• Administration and Records: Maintain filing, paperwork, photocopying and staff notices, support minute-taking and keep the Arts Centre Manager informed of issues or concerns
• Front-of-House Standards: Keep reception, foyer, coffee shop, gift shop and hired spaces smart, tidy and welcoming, with promotional materials displayed appropriately
• Retail and Refreshment Support: Take gift shop payments, coordinate stock and displays, serve in the coffee shop and help manage stock
• Safety and Site Coordination: Keep daily space-use information available, follow fire safety requirements, liaise with the Site Team and monitor instructors and other adults leading community activities
• Evening Lock-Up: Secure the centre at the end of the shift and carry out other reasonable duties directed by the Arts Centre Manager

CANDIDATE REQUIREMENTS

ESSENTIAL

• Strong administrative, communication and IT skills
• Able to use initiative and understand the arts in a community context
• Genuine passion for the arts
• Able to take responsibility for securely locking up the centre

DESIRABLE

• Knowledge or experience of marketing and social media
• Keen interest in the arts

BENEFITS

• Friendly and sociable colleagues
• Free on-site car park
• Enrolment in one of the UK’s largest public sector pension schemes
• Staff membership rates for the modern on-site leisure centre
• Good transport links
• Tax-efficient Cycle-to-Work scheme through salary sacrifice

Successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks

We reserve the right to close any of our vacancies early.

JOB REF: AWDO-P15400