Administrator / Receptionist

AWD online; Maidstone; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Incremental holiday allowance

Employee discount platform

Employee Assistance Programmes

Qualification support

Flexible working

Refer a friend incentive

Cycle2work scheme

Subscriptions/fees paid (e.g. HCPC)

Job summary

AWD online is seeking an Administrator / Receptionist in Maidstone to deliver front-of-house support, patient administration and clerical assistance. You will handle reception duties, patient bookings and telephone enquiries in a busy clinical environment.

You will work with MS Office, maintain patient records, support colleagues and assist in meetings. Prior reception or admin experience is preferred; a DBS check is required for this role.

Qualifications

• Previous reception or administrative experience
• Good knowledge of customer care principles and practices
• Good computer skills, including Microsoft Word, Excel, PowerPoint and other MS Office products
• Good communication skills, with a professional approach to colleagues, service users and families
• Ability to use IT systems confidently for daily administration tasks
• Good organisational skills with the ability to manage records, paperwork and routine office processes
• Experience with minute taking is desirable

Responsibilities

• Reception and Visitor Support: Welcome and book in patients and visitors attending the centre
• Appointment Booking: Book patient appointments for all departments face to face and by telephone
• Telephone Enquiries: Answer and make telephone calls in a professional and helpful manner
• Patient Records: Deal with patient data, notes and records, ensuring details are kept up to date
• Administration Support: Undertake a range of clerical and administration processes to support the service and colleagues
• System Updates: Ensure paperwork is recorded and processed through internal systems in line with procedures
• Mailbox Management: Check and action mailboxes on a daily basis
• Post and Goods: Post out goods and receive incoming post
• Meeting Support: Assist with organising meetings and events, including taking minutes where required
• Team Assistance: Support the Business Support Lead and provide flexible assistance to the wider team

Skills

Customer care

Communication

Organisational skills

MS Office proficiency

IT systems confident

Minute taking (desirable)

Tools

Microsoft Office

Job description

Administrator / Receptionist

An excellent opportunity for an Administrator / Receptionist to join a friendly and dedicated multidisciplinary team within a modern clinical environment, providing welcoming front‑of‑house support, patient administration and day‑to‑day clerical assistance.

If you’ve also worked in the following roles, we’d also like to hear from you: Receptionist, Reception Administrator, Office Administrator, Administration Assistant, Front of House Receptionist, Customer Service Administrator, Admin Assistant, Office Receptionist, Front of House Assistant, Administrative Assistant.

SALARY: Competitive + Benefits

LOCATION: Maidstone, Kent

JOB TYPE: Full Time, Permanent

JOB OVERVIEW

The organisation has a fantastic new job opportunity for an Administrator / Receptionist who has previous reception or administrative experience, good customer care skills and confidence using Microsoft Office.

Working as the Administrator / Receptionist you will provide flexible support to the team, helping patients, visitors, colleagues and service users receive a professional, helpful and efficient service.

As the Administrator / Receptionist you will be involved in reception duties, appointment bookings, telephone enquiries, patient records, clerical administration, mailbox checks and general team support. The role will also include routine use of Meditech and other internal systems.

DUTIES

• Reception and Visitor Support: Welcome and book in patients and visitors attending the centre
• Appointment Booking: Book patient appointments for all departments face to face and by telephone
• Telephone Enquiries: Answer and make telephone calls in a professional and helpful manner
• Patient Records: Deal with patient data, notes and records, ensuring details are kept up to date
• Administration Support: Undertake a range of clerical and administration processes to support the service and colleagues
• System Updates: Ensure paperwork is recorded and processed through internal systems in line with procedures
• Mailbox Management: Check and action mailboxes on a daily basis
• Post and Goods: Post out goods and receive incoming post
• Meeting Support: Assist with organising meetings and events, including taking minutes where required
• Team Assistance: Support the Business Support Lead and provide flexible assistance to the wider team

CANDIDATE REQUIREMENTS

• Previous reception or administrative experience
• Good knowledge of customer care principles and practices
• Good computer skills, including Microsoft Word, Excel, PowerPoint and other MS Office products
• Good communication skills, with a professional approach to colleagues, service users and families
• Ability to use IT systems confidently for daily administration tasks
• Good organisational skills with the ability to manage records, paperwork and routine office processes
• Experience with minute taking is desirable

BENEFITS

• Competitive salary
• Incremental holiday allowance, rising with service
• Employee discount platform
• Employee Assistance Programmes
• Qualification support
• Flexible working
• Refer a friend incentive
• Cycle2work scheme
• Subscription and registration fees paid, e.g. HCPC
• Continuous professional development plans with internal and external training and courses available

This role requires a DBS Check

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P14965